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# Transportation Business Support Coordinator

- **Company:** Patterson Companies
- **Location:** Plant City, FL, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Office
- **Published:** October 22, 2026
- **Apply:** https://www.thejobnetwork.com/job/515224e7-1bee-47bf-8a4a-7f30d08ea61a/transportation-business-support-coordinator

## About the Role

* High school diploma or equivalent required.
 * Administrative, customer service, transportation, logistics, or brokerage experience preferred.
 * Proficiency in Microsoft Outlook, Excel, Word, and the ability to learn transportation management systems such as McLeod.
 * Strong organizational, communication, and follow-up skills. Dependable, detail-oriented, professional and service-focused
 * Ability to manage multiple priorities, work independently, and collaborate across departments.

Performance Expectations

 * Demonstrated sense of urgency, ownership/accountability and clear communication
 * Dependable Carrier Relations backup and adherence to on-call procedures.

Physical and Work Requirements

 * Ability to work in an office environment and operate standard office equipment.
 * Ability to make daily local post office trips and as other local trips as needed (ex: UPS, Staples, etc)

## Description

The Business Support Coordinator manages administrative coordination and workflow support for the company's transportation and brokerage operations. This role exercises independent judgment in prioritizing business needs, coordinating cross-functional processes, resolving routine operational issues, and maintaining documentation and communication standards. Responsibilities include carrier relations backup, office administration, vendor and supply management, operational reporting, and after-hours carrier support. The position identifies process improvement opportunities and works with department leadership to improve operational efficiency, accountability, and service delivery., Office and Front Desk Coordination

 * Manage front desk activities, greet visitors, answer incoming calls, and direct inquiries to the appropriate parties.
 * Coordinate mail, packages, and routine post office runs.
 * Maintain an organized, professional office environment.
 * Own purchasing decisions for office equipment and supply needs within approved budgets, manage vendors, and identify cost saving opportunities

Reporting and Communication Management

 * Own the intake and prioritization process of the shared email inboxes, route communications/documents to the appropriate departments, and where needed coordinate resolution across departments.
 * Follow up on outstanding items to ensure timely responses and resolution.
 * Identify missing information on carrier/customer paperwork and follow up accordingly and timely to mitigate issues affecting billing, carrier payment, or operational efficiency.
 * Prepare, review and monitor ongoing reports as well as maintain accurate records with systems like Microsoft Office and company systems, including McLeod.

After-Hours On-Call

 * Participate in a scheduled on-call rotation covering evenings, weekends, and holidays as assigned where you assess the operational issue(s), respond to carrier-related calls/messages, coordinate urgent needs, exercise judgement within established authority and escalate issues appropriately.
 * Document after-hours activity and communicate outstanding items for follow-up.

Additional Responsibilities Include

 * Act as backup to the Carrier Relations team during periods of high volume or staff absences as well as daily to support lunch and other breaks/meetings. Assist with routine carrier communications and documentation while escalating compliance, payment, and operational issues as needed.
 * Provide support to Operations, Accounting and other departments as needed while maintaining confidentiality
 * Assist with back office administrative projects
 * Other duties as assigned