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# IT & AI Systems Specialist (#1077)

- **Company:** ON BEHALF OF, LLC
- **Location:** Santa Barbara, CA, United States
- **Experience:** Experienced
- **Salary:** $95,000.0 - $125,000.0
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Application Programming Interfaces (APIs), Artificial Intelligence, Software as a Service, Data Security, Information Technology Operations, Python (Programming Language), Key Management, Automation of Marketing, Network Architecture, Network Administration, OpenAI, Shopify, Systems Integration, Klaviyo Email and SMS Marketing, Scripting, Data Classification, Large Language Models, Prompt Engineering, Zapier, Agentic-AI, Slack, Gsuite, Virtual Agents, Hubspot, Zendesk, Webhooks
- **Published:** October 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=821a44ce3d4066cd

## About the Role

* 3+ years in IT support, systems administration, or IT operations
 * Hands-on experience building and deploying at least one AI agent or LLM-powered workflow in a real business setting (you will demo it in the interview)
 * Working proficiency with AI-assisted coding tools and ability to prototype and ship solutions quickly
 * Comfort with APIs, webhooks, and automation platforms (Zapier, Make, n8n, or Shopify Flow)
 * Google Workspace administration experience
 * Working knowledge of security fundamentals: least-privilege access, secrets management, data classification, and vendor security review
 * Strong written communication and the ability to teach and enable non-technical teammates
 * Good judgment on risk and a bias toward action

Here's What Else Might Help You Out

 * Shopify ecosystem experience (apps, Flow, staff permissions, subscriptions)
 * Helpdesk platform administration (Gorgias, Zendesk, Intercom, or Gladly)
 * Basic scripting (Python or JavaScript)
 * UniFi or comparable network administration
 * Experience at a DTC or e-commerce company
 * Klaviyo or HubSpot administration

## Description

You will keep core internal systems reliable while driving AI-first automation across CX, ops, and marketing. You'll partner broadly across the organization and report to the EVP of Clinical Integrations & Customer Outcomes, building and governing tools that reduce manual work and surface measurable impact. This is a hands-on role where you prototype, ship, and maintain solutions.

Here's How You'll Make an Impact on the Team

 * Own device provisioning, onboarding, and offboarding for all staff; be the first call when something breaks and document fixes
 * Administer Google Workspace, Slack, Shopify staff access, and the company SaaS stack
 * Manage office network infrastructure (UniFi), conference room AV, and access systems
 * Enforce security fundamentals: MFA, passkey management, access reviews, endpoint hygiene, and least-privilege access
 * Identify repetitive workflows across CX, fulfillment, finance, and marketing and automate them with AI agents and integrations
 * Build and maintain AI agents using Anthropic and OpenAI APIs and agent frameworks; own prompt design, evaluations, and guardrails
 * Integrate systems (Shopify, Klaviyo, Stay.ai, HubSpot, Gorgias) and automation platforms (Zapier / Shopify Flow)
 * Measure and report outcomes monthly (hours saved, tickets deflected, errors reduced)
 * Coach and pair with non-technical teammates as they stand up AI tools; run lightweight review and governance processes
 * Maintain a registry of internal tools and agents (owner, purpose, data access, review status) and kill or remediate tools that drift out of compliance
 * Build internal dashboards, calculators, and micro-apps using AI-assisted development tools and maintain what you build