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# Technical Support Specialist

- **Company:** INNOVATIVE VIDEO TECHNOLOGY, INC.
- **Location:** Smithtown, NY, United States
- **Experience:** Experienced
- **Salary:** $45,000.0
- **Contract:** Permanent contract
- **Skills:** System Configuration, Firmware, IP Addressing, Subnetting, Virtual Private Networks (VPN), IP Cameras, Networking Basics, Software Engineering, Network Routers, RTSP, Video Analysis
- **Published:** October 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3864be56a28ea1d4

## About the Role

* 2+ years of experience in security, surveillance, or related technical support roles
 * Strong understanding of IP cameras, NVRs, networking, and PoE
 * Familiarity with port forwarding, VPNs, routers, and basic network troubleshooting
 * Working knowledge of basic networking concepts such as IP addressing, subnetting, gateways, PoE, and router configuration
 * Experience working with installers, integrators, or field technicians
 * Ability to explain technical concepts clearly to customers with varying skill levels
 * Comfortable troubleshooting both hardware and software issues
 * Strong communication skills and a team-first mindset

Nice to Have (Not Required)

 * Experience with access control, intercoms, or alarm systems
 * Familiarity with ONVIF, RTSP, and video analytics
 * Prior field installation experience
 * Experience supporting dealer or integrator channels

## Description

This role is ideal for someone with hands-on experience in CCTV, IP cameras, NVRs, networking, and access control who enjoys problem-solving and working directly with installers and integrators.

What You'll Do

 * Provide phone, email, and remote technical support for security and surveillance products
 * Assist customers with system setup, configuration, and troubleshooting
 * Support IP cameras, NVRs, networking, PoE, routers, and related hardware
 * Help diagnose field issues and guide installers through real-world solutions
 * Work closely with sales and product teams to support deployments and customer success
 * Document issues, solutions, and common troubleshooting steps
 * Occasionally assist with testing new products or firmware