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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Live Event IT Systems Engineer - **Company:** Showcore, Inc. - **Location:** Eagan, MN, United States - **Experience:** Experienced - **Salary:** $75,000.0 - $105,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Backup Devices, Microsoft Online Services, Microsoft Outlook, Data Link, Computer Networks, System Configuration, Dynamic Host Configuration Protocol, Desktop Computing, Firmware, Networking Hardware, IP Addressing, Subnetting, OSI Models, Network Layer, Networking Basics, Network Connections, Network Attached Storage (Server Appliance), Print Servers, Network Segmentation, Server Administration, Service Pack, Microsoft SharePoint, Software Deployment, Virtual Local Area Networks, Cloud Collaboration, Wireless Networks, Office365, Software Troubleshooting, Peripherals, Information Technology, Network Support, Casper Suite, Data Management, Fortinet, Media Servers - **Published:** October 26, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2abf6ff4fc5a8a97 ## About the Role The ideal candidate possesses strong technical troubleshooting skills, experience with both Windows and macOS environments, a solid understanding of networking fundamentals, and the ability to work in a fast-paced & team focused event production environment., * 2+ years of experience in IT support, systems administration, event technology, or related field. * Strong experience supporting both Windows and macOS environments. * Working knowledge of computer imaging and deployment processes. * Proficiency in Microsoft 365 applications and services. * Understanding of networking fundamentals, including OSI Layers 1-3. * Experience with NAS storage systems and network printer/server configuration. * Strong troubleshooting and problem-solving skills. * Ability to prioritize multiple tasks in a fast-paced environment. * Excellent communication and customer service skills. * Ability to lift and transport equipment up to 50 lbs. Preferred Qualifications * Experience in live events, AV production, broadcast, or trade show environments. * CompTIA A+, Network+, or similar certifications. * Experience with Ubiquiti, Netgear, Fortinet, Qnap, or similar networking platforms. * Familiarity with MDM platforms, JAMF, SmartDeploy, and endpoint management tools. * Experience managing equipment inventory and asset tracking systems. * Peplink or similar cellular bonded router experience. Success Factors The successful Event IT Technician is organized, detail-oriented, proactive, and thrives in a production-focused environment. They take ownership of technology readiness, can rapidly troubleshoot issues under pressure, and ensure event technology systems are reliable, secure, and ready for deployment. ## Description The Event IT Technician is responsible for the preparation, deployment, maintenance, and support of technology systems used in live events, trade shows, conferences, and corporate events. This role ensures event computers, networking equipment, storage systems (NAS), printers, and associated technology infrastructure are configured, updated, tested, and fully operational before, during, and after events. These responsibilities also extend to on-site, traveling locations., Computer & Event Technology Management * Configure, deploy, maintain, and troubleshoot event laptops (Windows & MacOS), and related hardware. * Support both Windows PC and Apple Mac systems utilized in live production environments. * Manage inventory of computers, peripherals, adapters, cables, and event technology equipment. * Perform post-event equipment evaluations and ensure all systems are returned to operational standards. System Imaging & Device Lifecycle Management * Create, maintain, and deploy standardized system images for Windows and macOS devices. * Reimage computers following event deployments to maintain consistency, security, and performance. * Document imaging procedures, software configurations, and hardware standards. * Track device history, maintenance records, and asset assignments. Software & Firmware Management * Maintain current software installations and licensing. * Manage operating system updates, firmware updates, driver packages, and security patches. * Test and validate software updates prior to deployment into production environments. * Ensure event-critical software remains compatible and operational. Network Support * Configure and troubleshoot wired and wireless network environments. * Demonstrate proficiency with OSI Layers 1-3: * Layer 1 (Physical): Cabling, fiber, switches, transceivers, and hardware connectivity. * Layer 2 (Data Link): VLANs, switching, MAC addressing, and network segmentation. * Layer 3 (Network): IP addressing, routing fundamentals, subnetting, and DHCP. * Support network connectivity for event systems, media servers, printers, and production equipment. * Assist with network documentation and infrastructure planning. Microsoft 365 Administration & Support * Support Microsoft 365 applications and services. * Troubleshoot Outlook, Teams, OneDrive, SharePoint, and related Microsoft platforms. * Assist with user account setup, permissions, and device integrations. * Support cloud collaboration and file-sharing workflows. Storage & Print Services * Configure and maintain Network Attached Storage (NAS) systems. * Manage storage permissions, data organization, backups, and file-sharing processes. * Configure and support print servers and network printers. * Troubleshoot printing, connectivity, and driver-related issues. Event Support * Assist with onsite event deployment, setup, testing, and teardown, loading & unloading trucks. * Provide technical support during live events as needed. * Respond quickly to technology issues and minimize downtime. * Collaborate with production, operations, warehouse, and project management teams.