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# IT Customer Support - Entry

- **Company:** Skagit Valley College
- **Location:** Mount Vernon, WA, United States
- **Experience:** Starter
- **Salary:** $64,248 - $84,336
- **Contract:** Permanent contract
- **Skills:** Audio Video Distribution, Cyber Security, Software Engineering, Software Systems, Computer Network Technologies, Tablet Computers
- **Published:** October 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f9fcf11f7f39e635

## About the Role

* Associate degree in Computer and Network Technology or two (2) years of desktop support experience;
 * One (1) year of customer service experience.

Preferred Qualifications:

 * Microsoft Certifications and CompTIA A+;
 * Experience supporting Apple computers and software.

## Description

The Opportunity: The IT Customer Support - Entry position provides professional, customer-focused technical support for campus academic and administrative technology systems. The position implements new technology solutions, resolves complex technical issues, supports cybersecurity response activities, maintains end-user computing environments, and delivers training and documentation., Implement New Technology for the Campus

 * Partner with campus leaders, serving as the primary point of contact for assigned areas of expertise;
 * Investigate hardware and software solutions for user needs, including licensing, security, compatibility with existing systems, and accessibility;
 * Recommend appropriate technology solutions;
 * Receive, inventory, and deploy purchased technology.

Serve as First Responder for Information Security Incidents

 * Perform incident response activities, including isolating affected systems and providing replacement equipment;
 * Diagnose cyber infections and determine origin, impact, and risk of continued infection;
 * Determine remediation and prevention strategies.

Provide Tier 2 Support for Campus Technology

 * Install and configure computers, monitors, printers, document cameras, tablets, digital projection systems, and conferencing equipment;
 * Serve as a subject matter expert and provide documentation and training for IT staff;
 * Troubleshoot hardware and software issues in classrooms, conference rooms, and offices;
 * Maintain inventory and documentation.

Provide Documentation, Instruction, and Training

 * Create and maintain end-user documentation;
 * Provide one-on-one and group training on supported software and classroom audiovisual systems., * Submit a complete application to the online recruitment system at www.skagit.edu that includes the following:
 + The online application, which includes answers to all supplemental questions and contact information for at least three (3) professional references;
 + A current resume; (Attachment: Resume);
 + A letter of interest addressing the minimum, desired qualifications, and your education and experience as it supports the responsibilities of this position; (Attachment: Cover Letter).

In order to be considered for the position, you must complete the online application in full and attach the required supplemental documents. Failure to provide this information may eliminate you from consideration for this position.

Conditions of Employment:

 * Prior to employment, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
Additionally, pursuant to RCW 28B.112.080, applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or are currently being investigated for, or have left a position during an investigation into, a violation of any sexual misconduct policy at the applicant's current or past employer. By law, post-secondary education institutions cannot hire an applicant who refuses to declare the existence or non-existence of an investigation or findings subject to this statute.

 * In the interest of providing a healthy, safe, and secure educational and work environment, and in order to meet the requirements of federal legislation, it is the policy of Skagit Valley College to maintain an alcohol and drug-free workplace for our employees and students.
 * If hired you will be required to provide proof of identity and documentation of U.S. Citizenship or appropriate authorization to work in this position as required by the Immigration Reform Control Act of 1986.
 * This classification is included in the classified staff bargaining unit, represented by the Washington Public Employees Association, WPEA.