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# Reentry Specialist - BRCC

- **Company:** ACTION INC
- **Location:** Cambridge, MA, United States
- **Salary:** $56,911.0
- **Contract:** Permanent contract
- **Skills:** Databases, Customer Data Management, Microsoft Office, Moses
- **Published:** October 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9f3e99e212f97932

## About the Role

* A minimum of three years of customer service or relevant experience, and a high school diploma or equivalent required. At least 1 year of experience in work force development and reentry services required.
 * An Associate's or Bachelor's degree in human services, public administration, business management or related field preferred but not required.
 * At least 2 years of experience working in a career center, providing services to businesses, or other related experience preferred but not required.
 * Knowledge and experience with WIOA, TRADE, RESEA, (and other Career Center Programs) regulations, programs, guidelines and administrative requirements preferred. Demonstrated ability to work sensitively with people from diverse backgrounds.
*

 * Strong public speaking/presentations skills.
 * Ability to develop and maintain effective working relationships.
 * Proficient with MS office.
 * Ability to document and maintain records in database as well as paper files accurately and in a timely manner.
 * Bilingual speaker, Spanish preferred

## Description

The BRIDGES Returning Citizens Center (BRCC) engages returning citizens to assist them in the development of their employment skills to succeed outside of prison or a criminal record. The Reentry Specialist provides one-on-one coaching and case management to formerly incarcerated individuals trying to attain employment., * Conduct regular meetings with individual clients to develop an understanding of strengths, interests, and challenges.

 * Provide feedback and an objective perspective as customer's evaluate their options or make career transitions
 * Maintain knowledge of state of the art career assessments; administer and interpret as appropriate.
 * Responsible for developing an individual strengths and needs analysis and employment plan including goal setting, with a focus on reentry and recovery needs, as appropriate
 * Support customers through transitions and facilitate decision making and goal setting including referrals to partners, job training opportunities, and Individual Training Account (ITA) processes.
 * Research labor market and workplace trends, including employer use of background checks and other practices that impact the ability of Returning Citizens to attain employment.
 * Provide a range of employment services, including but not limited to, resume review and development services, cover letter review and development services, job search strategies, and career transition workshops.
 * Input relevant customer data appropriately and timely by following all MOSES entry policies.
 * Utilize MOSES reports appropriately and timely.
 * Maintain 30 day contact with a large caseload of customers by telephone, email, and personal appointments.
 * Inform customers of additional career center services.
 * Follow up on previous services delivered, and determine the success of said services.
 * Update customer information and provide additional employment services as needed.
 * Maintain contact with a significant caseload of customers via telephone, email, and/or other communication methods.
 * Act as the main point of contact with partner organizations in order to coordinate services to shared clients.
 * Handle high stress situations while demonstrating sound decision making process.
 * Establish and maintain an effective working relationship with Career Center partners.
 * Perform other related duties as assigned from time to time.