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# CSS Manager, Customer Relationship, Americas

- **Company:** Corning
- **Location:** Painted Post, NY, United States
- **Experience:** Experienced
- **Salary:** $83,563.0 - $114,900.0
- **Contract:** Permanent contract
- **Skills:** Cascading Style Sheets (CSS), Microsoft Office
- **Published:** October 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0bcf37599e7667cc

## About the Role

* A minimum of 2 years of related experience
 * Advanced analytical, problem-solving, and consultative skills, with the ability to turn customer insights into practical solutions.
 * Experience in project management and knowledge of process excellence or Six Sigma methodologies.
 * Experience in customer relationship management, consulting, marketing, business partnering, or a comparable customer-facing role.
 * Excellent English communication, active listening, presentation, and stakeholder-management skills.
 * Ability to interact effectively with internal and external customers and with all levels of the organization.
 * Strong customer advocacy and follow-through; willingness to drive timely issue resolution and balanced, risk-aware decisions.
 * Ability to work independently, initiate work, manage changing priorities, and remain effective under pressure.
 * Strong interpersonal skills, organizational agility, and the ability to collaborate across diverse perspectives.
 * Proficiency with Microsoft Office tools.

Experiences/Education - Desired

 * Bachelor's degree in related field
 * Able to work effectively under pressure
 * Effective prioritization skills
 * Knowledge of Corning Enterprise
 * Coaching, mentoring, and teaching capability.
 * Experience in a Global Business Services (GBS) or Shared Services environment.
 * Ability to challenge the current state constructively and lead change across processes and solutions.

## Description

The Customer Relationship Manager, Americas serves as a strategic liaison between Corning Shared Services (CSS) and its customers across the Americas Region. The role builds trusted partnerships, develops a forward-looking understanding of customer businesses and priorities, and champions solutions that improve customer experience, operational performance, and business value. Working across CSS Operations, Process & Strategy, Solutions & Transformation, Global Process Owners, and business partners, the CRM ensures customer needs are understood, addressed, and translated into actionable opportunities., * Build and maintain trusted relationships with Corning functions, MAPs, and CSS customers (current and prospective) across the Americas. Serve as the primary contact for their engagements and concerns.

 * Understand customers' processes, priorities, pain points, and goals. Turn these insights into CSS actions.
 * Act as the customer advocate within CSS. Coordinate cross-functional work and drive timely resolution of issues and escalations.
 * Partner with the Innovation Office, Operations, PSO, Solutions & Transformation, Global Process Owners, Regional Leaders, Stream Managers, and business partners. Align customer needs with CSS capabilities and priorities.
 * Identify, shape, and implement new or improved products, processes, and services. Support pre-implementation and post-transition activities, including service documentation and customer feedback.
 * Maintain the CSS solutions catalog (SDDs). Apply leading GBS and SSO practices to help customers reach their goals.
 * Lead marketing and communication plans that position CSS as a strategic partner and thought leader. Share CSS services and success stories.
 * Coordinate the annual charge-out calculations and SLA process.
 * Facilitate customer calls, on-site meetings, quarterly business reviews, and formal reviews at least twice a year. Report results, risks, and growth opportunities to leadership.
 * Run, analyze, and publish customer-satisfaction surveys. Use the results to improve service and set priorities.
 * Champion continuous improvement and disciplined project management, using tools such as iDMAIC and Six Sigma.
 * Coach and train the CSS team to strengthen customer focus.