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# IT Deskside Tech

- **Company:** NPO USA INC
- **Location:** Racine, WI, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** BitLocker Drive Encryption, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Network Troubleshooting, Wireless Networks, Diagnostic Tools, Computer Equipment, Laptops
- **Published:** October 21, 2026
- **Apply:** https://www.thejobnetwork.com/job/54bb44a5-2a07-4420-b0b7-f08d9e1e55c4/it-deskside-tech

## About the Role

* Two to three years of deskside support experience, including the ability to fix printers, desktops, and laptops.
 * Excellent troubleshooting capability: Experience in using the following PROTOCOLS: DHCP and DNS. Familiar with IPCONFIG and all its switches. Bitlocker and the Bitlocker Command Console.
 * Experience in using troubleshooting tools such as IPCONFIG and all its switches.
 * Wired and wireless network experience. Excellent history of responding to service requests and trouble incidents.
 * Ability to communicate technical information to non-technical audiences.
 * Excellent verbal and written communication skills. Solid documentation skills. Ability to complete assignments with minimal supervision.
 * Ability to search internally/externally for support information. Team and customer-oriented attitude.
 * Excellent attendance and schedule adherence history.
 * Ability to walk and bend and perform labor-related duties of connecting computer equipment.
 * Ability lift to 50 lbs. when moving electronic equipment. All lifts over 25 lbs. require two or more employees to perform the task.

## Description

* The Deskside Technician will be providing deskside support to end-users on a Single Point of Contact project and will be located onsite at our client location.
 * You will be a member of a team that interfaces with a support center and a customer IT support team to achieve deliverables supporting the end users. We are looking for an energetic, enthusiastic, highly motivated, and organized individual.
 * A strong emphasis is placed on providing a timely resolution to support requests and providing a high level of quality customer service. Ideal candidates should be very self-motivated due to the independent nature and responsibility of the environment.
 * Providing installation and upgrading services of hardware and software.
 * Diagnosing end-user system failures and implementing repair solutions. Diagnosing printer and other peripheral device failures and implementing repair solutions.
 * Troubleshooting network devices to ensure connectivity from the PC to the network.