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# Senior Software Engineer

- **Company:** Capgemini
- **Location:** Atlanta, GA, United States
- **Experience:** Expert
- **Salary:** $89,400.0 - $166,398.0
- **Contract:** Permanent contract
- **Skills:** RESTful API Modeling Language, Application Programming Interfaces (APIs), Amazon Web Services, Application Lifecycle Management, Microsoft Azure, Cloud Computing, Software Code Optimization, Software Debugging, DevOps, Middleware, Monitoring of Systems, Enterprise Messaging Systems, Performance Tuning, Anypoint Studio, Software Vulnerability Management, Delivery Pipeline, Grafana, Mttr, Software Troubleshooting, Git, Cloudhub, Deployment Automation, Dataweave, Splunk, Appdynamics, Dynatrace, Api Management, Jenkins, Mulesoft
- **Published:** October 27, 2026
- **Apply:** https://www.capgemini.com/jobs/583609-en_GB_SAPBTP/x/

## About the Role

* Strong hands-on experience with MuleSoft Anypoint Platform.
 * Expertise in API-Led Connectivity, RAML, DataWeave, API Manager, Runtime Manager, and CloudHub.
 * Experience managing production support and AMS operations for enterprise integrations.
 * Strong understanding of integration patterns, messaging systems, and middleware technologies.
 * Experience with Incident Management, Problem Management, and Change Management processes.
 * Knowledge of CI/CD pipelines, DevOps practices, Git, Jenkins, and automated deployment processes.
 * Strong troubleshooting, debugging, and performance tuning skills.
 * Experience working in Agile delivery and support environments.

Preferred Qualifications

 * MuleSoft Certified Integration Architect (MCIA).
 * MuleSoft Certified Platform Architect (MCPA).
 * Experience with monitoring and observability tools such as Splunk, Dynatrace, AppDynamics, Grafana, or similar platforms.
 * Knowledge of cloud platforms including AWS, Azure, or GCP.
 * ITIL Foundation Certification preferred.

Key Performance Indicators (KPIs)

 * SLA Compliance > 95%
 * Production Availability > 99.9%
 * Reduction in recurring incidents
 * Improved Mean Time to Resolution (MTTR)
 * Successful release deployments
 * Customer Satisfaction (CSAT) and positive stakeholder feedback
 * Delivery of automation and cost optimization initiatives

## Description

The MuleSoft AMS Senior Developer is responsible for leading Application Management and Support (AMS) services for MuleSoft-based integrations, ensuring platform stability, operational excellence, continuous improvement, and alignment with business objectives. This role combines architecture expertise, support governance, incident management, stakeholder communication, and platform optimization., * Own the overall MuleSoft AMS landscape, including support, maintenance, enhancements, and production stability.

 * Provide architectural guidance for complex incidents, performance bottlenecks, and integration issues.
 * Lead L2/L3 support activities and ensure adherence to SLA/KPI commitments.
 * Drive Root Cause Analysis (RCA) and implement preventive measures to reduce recurring incidents.
 * Review integration designs, APIs, security standards, and deployment strategies.
 * Govern production releases, change management, and environment management activities.
 * Collaborate with business stakeholders, development teams, infrastructure teams, and vendors to resolve critical issues.
 * Establish monitoring, alerting, and operational dashboards for proactive support.
 * Identify opportunities for automation, cost optimization, and operational efficiency improvements.
 * Support capacity planning, platform upgrades, vulnerability remediation, and compliance initiatives.
 * Mentor development and support teams on MuleSoft best practices and architecture standards.
 * Drive continuous service improvement initiatives and operational excellence programs., * Provide technical leadership across support and enhancement teams.
 * Drive service governance and client engagement.
 * Ensure risk mitigation, operational stability, and continuous improvement.
 * Act as the escalation point for critical production issues and strategic platform decisions.
 * Establish and promote MuleSoft architecture and support best practices across teams.