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# Senior Desktop Support Specialist

- **Company:** Merge IT
- **Location:** Indianapolis, IN, United States
- **Experience:** Expert
- **Salary:** $68,640
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, IMac, CompTIA Network+, Desktop Computing, Issue Tracking Systems, Microsoft Office, Windows Desktop, Remote Desktop Protocol (RDP), Office365, Peripherals, Deployment Automation, Network Support, Laptops, Servicenow
- **Published:** October 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ee6992d4a94a6b51

## About the Role

CompTIA A+, ITIL Certification, Microsoft 365 Certified, CompTIA Network+, Great customer service skills, Reliable, Team First mentality, as well ServiceNow, Remedy and BitRaser experience., · Proven hands-on experience with Office 365 at the deskside level

· Basic knowledge of device imaging, reimaging, and PC deployment best practices

· Excellent problem-solving and customer service skills

Nice to Have:

· Experience using ServiceNow or similar ticketing systems

· Familiarity with Windows Autopilot deployments

· Hands-and-feet network support (switch checks, console sessions)

Certifications:

· Certifications such as A+, MCP, or ITIL are a plus but not required

## Description

Provides technical expertise, leadership, and guidance while ensuring compliance with standards and procedures. Effectively communicates on complex issues and resolves escalations to maintain customer satisfaction. Adapts to dynamic environments, supports continuous improvement, and upholds mission and core values.

 - What is the technical environment, & minimum (technical) skills/experience needed?

Dell / HP hardware, AppSpace, RDP, WIN7, WIN10 and WIN11, as well as strong background in inventory and asset management. Demonstrates initiative in personal development and maintains relevant technical knowledge and certifications., · Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities

· Reimage and deploy PCs as part of refresh or break/fix processes

· Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals

· Support users with Office 365 applications and Windows OS issues

· Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools

· Collaborate remotely with team members across other locations to resolve complex issues

· Perform basic hands-and-feet network support: check switch power status, create console sessions as directed

· Ensure timely and professional communication with end users and team leads

Technical Environment & Minimum Requirements:

· Strong experience supporting Windows desktop environments