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# Technical Account Specialist - Customer Support

- **Company:** Soham Inc
- **Location:** Seattle, WA, United States
- **Experience:** Experienced
- **Salary:** $60,000.0 - $85,000.0
- **Contract:** Permanent contract
- **Skills:** Web Applications, Information Technology, Data Analytics
- **Published:** October 21, 2026
- **Apply:** https://www.thejobnetwork.com/job/e123fdb2-da6d-4d12-81ec-830992fab5b4/technical-account-specialist-customer-support

## About the Role

* Bachelor's degree in business, Computer Science, IT, Engineering or equivalent
 * 4-5 years professional experience, with 2-3 years experience in Technical Account Management, Technical Support or Help Desk role supporting complex, data-driven web applications
 * Open to travel on short notice to customer locations when required, up to 10%, * Strong logical, analytical and problem-solving skills
 * Excellent verbal and written communication skills
 * Ability to manage multiple priorities across multiple projects simultaneously
 * Open to travelling on short notice to customer locations when required
 * Previous Technical Support or Help Desk experience supporting complex, data-driven web applications is required
 * Experience in a customer service/retail segment is an added advantage
 * Experience in the wellness/spa industry a plus
 * Experience supporting e-commerce solutions is a plus
 * Bachelor degree in business, computer science, IT, engineering or equivalent required
 * Associate's degree with significant retail or customer service experience also considered, when coupled with solid technical background

## Description

* Work with Zenoti customers in support of their daily business operations - focus on product support, problem resolution, training, and post-go-live adoption.
 * Coordinate issue reviews, product enhancement requests, and other post-live activities.
 * Serve as the single point of contact for large customer accounts while leveraging a broader supporting team across the world to deliver quick and effective solutions to customer issues.