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# IT Support Technician

- **Company:** Adept Solutions Inc.
- **Location:** Yuba City, CA, United States
- **Salary:** $38,000 - $46,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Software Applications, Business Software, Microsoft Outlook, Dynamic Host Configuration Protocol, Common Desktop Environments, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Network Connections, Professional Services Automation, Azure Active Directory, Remote Service Software, Software Deployment, TCP/IP, Wi-Fi Technology, Office365, Computer Equipment, Information Technology, User Administration
- **Published:** October 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e55ccb1ac864c926

## About the Role

Our team takes pride in providing white-glove IT support, emphasizing professionalism, responsiveness, attention to detail, and consistent follow-through.

The ideal candidate is passionate about technology, enjoys helping others, demonstrates strong problem-solving abilities, and thrives in a collaborative, fast-paced environment., * Foundational understanding of computer hardware, operating systems, and common software applications.

 * Familiarity with Windows operating systems and Microsoft 365 applications.
 * Basic understanding of computer networking concepts, including TCP/IP, DNS, DHCP, and Wi-Fi.
 * Ability to troubleshoot common technical issues using a logical, methodical approach.
 * Strong verbal and written communication skills.
 * Excellent customer service skills and a genuine desire to help others.
 * Ability to prioritize tasks, manage multiple support requests, and follow through on assigned responsibilities.
 * Willingness to learn new technologies, accept feedback, and continuously develop technical skills.
 * Strong attention to detail and ability to document technical work accurately.

Preferred Qualifications

 * Previous experience in an IT helpdesk, desktop support, or technical support role.
 * Experience supporting users in a managed IT services (MSP) environment.
 * Familiarity with Active Directory, Microsoft Entra ID, and Microsoft 365 administration.
 * Experience with remote monitoring and management (RMM) or professional services automation (PSA) platforms.
 * CompTIA A+, Network+, or Microsoft certifications, or equivalent technical training.
 * Experience with basic network equipment, printers, and business applications.

What We're Looking For

Technical knowledge is important, but attitude, professionalism, and a willingness to learn are equally valuable.

We are looking for someone who:

 * Takes pride in delivering outstanding customer service.
 * Demonstrates initiative and accountability.
 * Communicates clearly and professionally with clients and colleagues.
 * Enjoys solving problems and learning new technologies.
 * Works well within a team and knows when to ask for assistance.
 * Values long-term professional growth and continuous improvement., * Associate (Preferred)

Experience:

 * Technical Support: 1 year (Preferred)

License/Certification:

 * CompTIA A+ (Preferred)

## Description

As a Tier 1 IT Support Technician, you will serve as a frontline resource for clients requiring technical assistance. Reporting to the IT Service Manager, you will be responsible for troubleshooting common hardware, software, networking, and user-related issues while delivering exceptional customer service., * Provide Tier 1 technical support to clients via phone, email, remote support tools, and onsite visits as needed.

 * Troubleshoot and resolve common desktop, laptop, printer, peripheral, and software-related issues.
 * Assist with Microsoft 365 applications, Outlook, Teams, and basic user account administration.
 * Perform basic troubleshooting of network connectivity, Wi-Fi, VPN, and internet-related issues.
 * Assist with workstation setup, configuration, deployment, and replacement.
 * Support routine user administration, including password resets, account access, and permissions.
 * Monitor, document, and manage service requests through the company's ticketing system.
 * Escalate complex technical issues to senior technicians while providing clear documentation of troubleshooting steps.
 * Assist with routine system maintenance, software installations, and updates.
 * Follow established IT procedures, security practices, and service delivery standards.
 * Maintain accurate technical documentation and client records.
 * Collaborate with team members to ensure timely issue resolution and a positive client experience.