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# Dedicated Onsite Support Engineer

- **Company:** Lincoln IT
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Networking Basics, TCP/IP, Office365, Peripherals, Microsoft InTune, Deployment Automation, User Administration
- **Published:** October 22, 2026
- **Apply:** https://www.thejobnetwork.com/job/21b3c7cf-b760-4e86-befc-651a082c46b6/dedicated-onsite-support-engineer

## About the Role

* 3+ years of Help Desk, Desktop Support, or Service Desk experience.
 * Strong knowledge of:
 + Microsoft Windows 10/11
 + Microsoft 365
 + Active Directory / Entra ID
 + Exchange Online
 + Basic networking (TCP/IP, DNS, DHCP, VPN)
 * Experience supporting printers, conferencing solutions, and end-user devices.
 * Excellent customer service and communication skills.
 * Ability to prioritize multiple requests and manage workload independently.
 * Experience working within a ticket-based support environment.

Preferred Qualifications

 * MSP experience strongly preferred.
 * CompTIA A+, Network+, or Microsoft certifications.
 * Familiarity with ConnectWise, NinjaOne, Datto RMM, or similar platforms.
 * Experience with Intune, Autopilot, and endpoint management solutions.
 * Understanding of cybersecurity best practices and endpoint security tools.

## Description

The Onsite Service Desk Engineer serves as the primary technology support resource for users at a client facility. This role combines hands-on desktop support, client relationship management, endpoint administration, and coordination with LincolnIT's Service Desk, Engineering, Security, and Project teams.

The ideal candidate is a proactive problem solver who enjoys working directly with users, thrives in a fast-paced environment, and delivers exceptional customer service.

Key ResponsibilitiesEnd User Support

 * Provide onsite technical support for desktops, laptops, docking stations, printers, conference rooms, and peripherals.
 * Troubleshoot Windows operating systems, Microsoft 365 applications, and common business software.
 * Resolve hardware, software, connectivity, and user access issues.
 * Support onboarding and offboarding activities, including account provisioning and device deployment.
 * Assist users with password resets, MFA enrollment, and application access requests.

Endpoint & Device Management

 * Configure, image, deploy, and replace endpoint devices.
 * Coordinate equipment inventory, asset tracking, and lifecycle management.
 * Perform workstation upgrades, equipment relocations, and hardware refresh activities.
 * Maintain accurate documentation of all support activities.

Client-Facing Support

 * Serve as LincolnIT's primary onsite representative.
 * Build strong working relationships with client staff and leadership.
 * Escalate complex issues to senior engineers while maintaining ownership through resolution.
 * Communicate technical information clearly to non-technical users.

Collaboration & Operations

 * Coordinate with LincolnIT Service Desk and Engineering teams on escalated issues.
 * Follow established ticketing, documentation, security, and change management procedures.
 * Participate in technology projects, office moves, device deployments, and infrastructure upgrades as required.
 * Ensure all support activity is properly documented within the PSA/ticketing platform.