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# ICT Program Director

- **Company:** Ericsson
- **Location:** Plano, TX, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Data Analysis, Application Lifecycle Management, Cascading Style Sheets (CSS), Cloud Engineering, Complex Networks, Continuous Integration, Network Functions Virtualization, Kubernetes, Information Technology, Microservices
- **Published:** October 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c80e124a82cd9f8c

## About the Role

We are seeking an experienced ICT Program Director to lead the customer Next Generation Probing and Expert Analytics. The ideal candidate should ideally hold GIAP 8 certification and possess extensive expertise in successfully managing large-scale transformative programs. This role is critical in driving strategic objectives, ensuring operational excellence, and achieving impactful results for Ericsson and our customer, * Bachelor's degree in engineering, Computer Science, Business, or related field; Master's degree preferred.

 * 10+ years of experience in telecom, technology, or services.
 * Demonstrated mastery of advanced skills in program management and leadership as validated by GIAP standards.
 * Successfully led programs in this space, showcasing a track record of driving innovation, operational efficiency, and business growth.
 * Understanding of cloud-native technology and infrastructure, including solutions like Kubernetes orchestration, CI/CD processes, software lifecycle management (LCM), and microservices architecture.
 * Strong understanding and experience with leveraging AI-driven and automation-based methodologies to enhance efficiency, improve execution timelines, streamline operations, and enable digital transformation in complex network environments. Proven ability to integrate AI and automation into large-scale Cloud Native initiatives.
 * Ability to build winning strategies that align with customer needs, optimize network function integration, and deliver transformative outcomes.
 * Leadership & Mentoring: Experienced in coaching and mentoring towards excellence, contributing to content generation, community leadership, and driving ROI in organizational goals.
 * Knowledge of telecom security, trustworthy AI, and regulatory frameworks as applied to CSS products.
 * Strong customer handling and stakeholder relationship skills with experience in delivering cross-functional collaborations.
 * Demonstrated growth mindset with a passion for driving cutting-edge Cloud Native products.
 * Prior hands-on experience with account Programs/Projects is a plus.

## Description

* Oversee all aspects of customer's Next Generation Probing and Expert Analytics projects, ensuring seamless execution across planning, implementation, and delivery phases.
 * Accountable for achieving financial targets set for the programs & managing financial hygiene and governance across the programs.
 * Align program objectives with Customer's strategic goals, driving and ensuring milestones are achieved effectively.
 * Act as the primary liaison between Ericsson and customer, addressing customer demands and delivering high-quality solutions.
 * Manage project resources efficiently, ensuring timely delivery while maintaining cost-effective operations.
 * Fit in within Ericsson's CORE3 structure as a CFR and Work closely with cross-functional teams and stakeholders, including technical and business units, to deliver desired outcomes.
 * Risk Management: Identify potential risks and implement mitigation strategies to keep the program on track., DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.