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# IT Help Desk Analyst

- **Company:** Central Inc
- **Location:** Bend, OR, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $57,678.0 - $84,885.0
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Issue Tracking Systems, Microsoft Software, Office Suite, Software Deployment, Computer Equipment, Information Technology
- **Published:** October 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4dd44601da33de99

## About the Role

* Minimum of an associate degree in information technology or related field with 1 year providing enterprise IT support, or equivalent education/experience.
 * Demonstrated technical knowledge of computing hardware, operating systems, and office productivity software. With a preference towards Microsoft products.
 * Strong technical problem-solving and troubleshooting skills.
 * Excellent communication and interpersonal skills.

Preferred:

 * More than two years working in support in an enterprise IT environment.
 * CompTIA A+ or Network+ certification and/or higher technical education/training certificates.
 * Healthcare experience is highly desired.
 * Ability to communicate through written documentation of problem resolution.
 * General understanding of networking and connectivity support.

## Description

This position requires regular, reliable attendance and requires a high level of attention to detail and accuracy, The consequences of even a minor mistake can be significant for both patients and providers.

 * Provide prompt and courteous customer service to the internal and external clinician and administrative client base.
 * Answer, evaluate, triage and prioritize incoming telephone, voicemail, email, and in-person requests for assistance from users experiencing problems with supported technology and applications.
 * Diagnose and resolve technical desktop, clinical application, and end user device issues using various support tools.
 * Must have the ability to work cohesively as part of a team and follow standard help desk procedures.
 * Identify and escalate situations requiring attention from Tiers II & III staff.
 * Use the help desk ticket tracking system to document requests and resolutions.
 * Stay current with system information, changes, and updates.
 * Assists with PC and application deployment.
 * Provide after-hours support as part of the on-call rotation.
 * Must have current/active driver's license and be insurable for driving through our company insurance carrier.
 * Support information technology project-based work as needed.
 * Must adhere to set schedule of Monday-Friday; 8:00AM - 5:00PM.
 * Continuous/active communication with managers and co-workers.
 * Primarily an on-site position; you must be able to report to designated office location. Occasional remote work may be permitted at supervisor discretion.
 * Other duties as assigned.