> Markdown version of [/jobs/ext/4354084-sca-help-desk-support-service-specialist-intermediate](https://www.wearedevelopers.com/jobs/ext/4354084-sca-help-desk-support-service-specialist-intermediate). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # SCA - Help Desk Support Service Specialist Intermediate - **Company:** Kiakahi, Llc - **Location:** Warren, MI, United States - **Experience:** Experienced - **Salary:** $39,998.0 - $50,003.0 - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Databases, Computer Literacy, Network Service, Service Pack, Software Engineering, Software Systems, System Software, Systems Integration, Software Security, Information Technology, Vulnerability Analysis - **Published:** October 13, 2026 - **Apply:** https://www.dice.com/job-detail/cfa770ff-e6c0-472b-91cf-334cde748fb9 ## About the Role To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions., * Bachelor's Degree in Computer Science, Information Technology, or related discipline preferred or have equivalent experience * Three to five years of experience performing Help Desk Support functions * Security+ * A valid driver's license with a clean driving record may be required * Occasional use of company vehicle while on work site Abilities * Ability to organize, prioritize and meet deadlines * Capable of conveying complex information in a simplistic manner * Strong critical thinking and problem-solving skills * Strong self-starter requiring minimal supervision * Able to take proactive measures to prevent problems rather than reactive by nature * Strong verbal and written communication to effectively express concepts, plans, and proposals ## Description Kiakahi, LLC has an immediate opening for a SCA - Help Desk Support Service Specialist Intermediate to join our rapidly growing team. Under general direction, provides second-tier support to end-users for PC, server, mainframe applications, and hardware. Handles problems that the first-tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and highest level of technical skill in field of expertise. Essential Responsibilities and Duties (Not listed in order of importance; other duties may be assigned) and must be able to perform the following with minimal guidance: * Provides Tier II support to users by researching, diagnosing, and resolving technical problems involving both business and IT related technical issues with end-user computer technology. * Provide Local Touch Labor Services to include installation, troubleshooting, repairing, and software updates, security updates, vendor patches (service packs, service releases), etc., when electronic application means do not exist. * Provide technical services in support of Army systems sustained regarding the networking, hardware and software security, configuration, other technical compliance requirements * Research and recommend IT equipment and design methodologies to comply with new cyber requirements identified by DoD * Assist in the analysis, troubleshooting, resolution technical issues to support unique system sustainment requirements * Install and configure system software applications * Computer literate and have knowledge of system connectivity, network operation, architecture, operating systems and databases. A working knowledge of IT terminology and security concepts is desired * Ability to work with customers on the phone, troubleshooting issues and providing telephonic training to the customer * Capability of analyzing system vulnerability analysis, providing detailed and accurate documentation on system remediation (have good speaking and writing skills) * Assist with developing and validating functional and technical requirements and work effectively with the next higher level of help desk support (Tier III) * Other duties as assigned, Work may involve sitting or standing for extended periods of time. Position may require typing and reading from a computer screen. Must have sufficient mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner. May include lifting weight up to thirty (30) pounds as necessary.