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# IT Help Desk Technician

- **Company:** The Panther Group
- **Location:** Salt Lake City, UT, United States
- **Experience:** Experienced
- **Salary:** $52,000.0 - $66,560.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Microsoft Office, Virtual Desktops, Networking Basics, Network Connections, Software Engineering, TCP/IP, Wide Area Networks, Network Routers, ServiceNow IT Service Management, Office365, Information Technology, Network Server
- **Published:** October 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4faf61682f8914a3

## About the Role

* An associate degree, technical school training, or relevant computer certifications, along with approximately three years of related IT support experience.
 * Experience providing IT help desk, desktop support, or technical service desk support.
 * Experience supporting IT systems in a manufacturing environment is strongly preferred.
 * Strong troubleshooting skills with Windows desktops, virtual desktops, servers, printers, smartphones, and software.
 * Working knowledge of Microsoft Office and Microsoft 365.
 * Familiarity with networking fundamentals, including TCP/IP, DNS, DHCP, switches, and routers.
 * Experience using ticket management systems.
 * Excellent customer service, communication, and problem-solving skills.
 * Flexibility to assist with after-hours support when necessary, including occasional visits to the local

## Description

In this role, you'll troubleshoot hardware and software issues, support users across the organization, maintain IT equipment, and assist with manufacturing-related technology projects. This is a great opportunity to join a team where your technical skills and customer service abilities will make a direct impact, with the potential to transition into a permanent position.

What You'll Do

 * Troubleshoot and repair computers, hardware, smartphones, printers, phone systems, networks, and software.
 * Provide hands-on IT support to employees and resolve technical issues efficiently.
 * Use an IT ticketing system to document, track, prioritize, and resolve support requests.
 * Assist with Microsoft Windows desktops, virtual desktops, servers, and Microsoft 365 applications.
 * Troubleshoot network connectivity and assist with LAN/WAN infrastructure.
 * Maintain IT asset inventory and coordinate with technology vendors as needed.
 * Create and update online help guides and FAQs to help employees resolve common issues.
 * Support IT administrators and engineers with on-site technical needs.
 * Assist with technology projects supporting manufacturing operations.
 * Participate in an after-hours on-call rotation and provide on-site support when needed.