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# Network Analyst I

- **Company:** Mosaic Inc.
- **Location:** Cameron, WI, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Business Software, Microsoft Office
- **Published:** October 28, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bf166b4f82143652

## About the Role

* High school diploma required; additional technical education or experience preferred
 * Strong customer service and communication skills
 * Ability to troubleshoot technical issues and make sound decisions
 * Strong organizational skills with attention to detail and the ability to manage multiple priorities
 * Proficiency with Microsoft Office and other business applications
 * Prior telecommunications, networking, or Calix system experience is a plus

## Description

Mosaic Technologies is growing, and we are looking to add a Network Analyst I to our team in Cameron, WI. The Network Analyst I provides technical support to customers while helping ensure the reliable delivery of Internet, phone, and related services. The successful candidate understands the importance of customer service, teamwork, problem-solving, and attention to detail. We are looking for an individual who takes pride in delivering outstanding customer experiences while supporting the operation of our network and technology services., * Provide technical support and troubleshooting assistance to customers

 * Process and manage service trouble tickets through resolution
 * Escalate complex issues to internal teams and vendor support as needed
 * Provision residential and commercial services and prepare equipment for deployment
 * Complete audits, track outages, and assist with service updates and upgrades
 * Provide support to field technicians, IT staff, and other departments as needed
 * Assist with telephone porting requests and security system support activities
 * Participate in on-call rotation and other assigned duties