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# Tier 2 Support Engineer

- **Company:** Silverline Solutions, Inc.
- **Location:** Winterville, NC, United States
- **Experience:** Experienced
- **Salary:** $43,680.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, VoIP, Computer Networks, Microsoft Desktop Optimization Pack, Domain Name System (DNS), Monitoring of Systems, Virtual Private Networks (VPN), Microsoft Office, Remote Desktop Services, Software Engineering, TCP/IP, Network Routers, Virtual Environment, Peripherals
- **Published:** October 28, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b3a9820a219d1caa

## About the Role

* Strong understanding of Microsoft desktop support (hardware, software, peripherals)
 * Windows Active Directory and administering users, objects, groups, roles, and permissions.
 * Understanding of TCP/IP principles.
 * Networking experience, including switches, routers, and VPN tunnels.
 * Knowledge of common DNS record types and their functions.
 * Install, configure, and troubleshoot network printers and scanning devices.
 * Experience Microsoft Office software and troubleshooting.
 * Ability to troubleshoot technical issues over the phone in a professional manner.
 * Displays strong written and oral communication skills.

Preferred Skills

 * Experience with Microsoft Remote Desktop Services
 * Experience with VoIP communications
 * Experience with advanced Microsoft 365 administration

If you are a highly motivated individual with a passion for technology and a desire to provide exceptional IT support, we encourage you to apply for this position., * IT support: 3 years (Required)

## Description

* Troubleshoot customer IT support requests for both physical and virtual environments.
 * Always provide professional communication with clients.
 * Remotely assist customers with hardware and/or software issues.
 * Respond to events generated by monitoring systems and perform troubleshooting of hardware and/or software issues.