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# Product Technical Support Representative

- **Company:** Dometic Marine
- **Location:** Litchfield, IL, United States
- **Salary:** $45,760.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook
- **Published:** October 28, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=86cf81600bdf29f3

## About the Role

The ideal candidate for this role will bring demonstrated success in (operational / engineering / manufacturing / etc.) Additionally, they will have acquired the following qualifications and experiences:

 * Experience with combustion engine within the small engine (lawnmowers, etc.) along with part catalog experience
 * Previous Technical and/or Customer Service experience
 * Knowledge of marine industry and/or marine components - factory service training a plus
 * Associates degree in technical/mechanical field preferred
 * Proficient in Microsoft Office-Word, Outlook, Excel
*

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

 * Critical thinking & problem-solving skills
 * Excellent communication skills both written & verbal
 * Detail orientated & ability to organize
 * Self-starter
 * Team player

## Description

We are on a journey of continuous growth - now looking for our next star - a passionate Product Technical Support Representative. This position reports to the Senior Customer Service Manager and will work in Litchfield.

Technical Support Representatives are responsible for offering a timely response to customer issues and offering resolutions over the phone and other means of communication, processing RGA's, warranty evaluations and claims, assisting with new product development and catalog application updates.

General Responsibilities:

 * Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
 * Gather customer's information and determine the issue by evaluating and analyzing the symptoms and provide support for corrective action.
 * Diagnose and resolve product issues
 * Research required information using available resources
 * Follow standard processes and procedures
 * Identify and escalate priority issues per Client specifications
 * Organize ideas and communicate oral messages appropriate to listeners and situations
 * Follow up and make scheduled call backs to customers where necessary
 * Stay current with product information, changes and updates