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# Desktop Support Technician

- **Company:** Ovation Workplace Services Inc.
- **Location:** Schenectady, NY, United States
- **Salary:** $41,600.0 - $49,920.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Apple Mac Systems, Issue Tracking Systems, Microsoft Office, Network Connections, Software Engineering, Software Troubleshooting, Information Technology, Windows Client
- **Published:** October 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=444e06f18c249047

## About the Role

* Associate's/Bachelor's degree in IT or a related field, or equivalent experience.
 * At least 18 months of hands-on desktop, help desk, or IT support experience.
 * Experience with Windows 10/11, Microsoft Office 365, Active Directory, and hardware troubleshooting.
 * Familiarity with ticketing systems, endpoint security, and mobile device management.
 * Strong troubleshooting, communication, and customer service skills.
 * CompTIA A+ or Microsoft certifications preferred.

Physical Requirements

Ability to sit, stand, walk, and service IT equipment; lift up to 50 pounds occasionally. Travel between sites and flexible working hours may be required., * MacOS Server: 1 year (Required)

 * Desktop support: 3 years (Required)
 * Active Directory: 3 years (Required)

## Description

Provide Level 1 and Level 2 IT support, troubleshooting hardware, software, operating systems, and peripherals while ensuring timely issue resolution and adherence to SLAs., * Troubleshoot desktop, laptop, printer, and software issues.

 * Support Windows 10/11, Office 365, Active Directory, and macOS.
 * Install, configure, and maintain IT hardware and applications.
 * Manage IT tickets and resolve issues within SLAs.
 * Support network connectivity, mobile devices, and AV equipment.
 * Document incidents, update users, and escalate complex issues..