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# System Support Specialist

- **Company:** Kansas State University
- **Location:** Manhattan, KS, United States
- **Experience:** Experienced
- **Salary:** $39,998.0 - $43,014.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Salesforce.Com, Web Applications
- **Published:** October 28, 2026
- **Apply:** https://diversityjobs.com/career/18795467/System-Support-Specialist-Kansas-Manhattan

## About the Role

* High school diploma (or equivalent)
 * Two years of relevant experience
 + Requirements may be met through a combination of education and experience, * Associate's degree or higher
 * Familiarity with the early childhood field, specifically licensed childcare
 * Experience with customer relationship management (CRM) tools, such as Salesforce
 * Strong attention to detail and ability to problem solve
 * Ability to manage multiple tasks and priorities
 * Ability to type with speed and accuracy
 * Proficiency in Microsoft Office and web-based applications
 * Professional, courteous and responsive customer service skills
 * Skilled at working independently as well as in a team, Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship

## Description

The Kansas Child Care Training Opportunities (KCCTO) team, within the College of Health and Human Sciences, is looking to hire a System Support Specialist to join their team. This position will work as part of a team to manage customer communications, assist with professional development supports, input data, and provide logistical support for team and systems building efforts. This position reports to KCCTO's Associate Director of Programs.

Specific duties include, but are not limited to:

 * Manage course processing, to include management of registration, emailing course information to participants, communication with trainer, managing participant uploads to Canvas, processing completions, compiling evaluation summaries
 * Monitor workflow for course approvals
 * Manage invoices, payments, and refunds
 * Support systems building collaboration efforts, including the Workforce Development Advisory Group, the Registry Governance Board, and the KCCTO Board of Directors
 * Process scholarship applications, including verifying eligibility and other documentation, awarding, and issuing scholarships to applicants or training organizations
 * Manage unique event registration, including development of registration forms, monitoring of registration completion, and communication with training partner
 * Answer phone requests from customers, collect relevant information, create cases, and assign appropriately
 * Assist in managing the organization's email account, responding to web inquiries and rerouting messages to the appropriate staff
 * Manage logistics for meetings, including securing locations, planning meals, and recording minutes
 * Provide a positive customer service experience