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# IT Support Technician

- **Company:** Touro University
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Salary:** $40,000.0 - $50,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Software Applications, Microsoft Outlook, Network Security, Microsoft Office, Microsoft PowerPoint, Computer Equipment, Information Technology, Servicenow
- **Published:** October 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=44b8955f782f0d71

## About the Role

* Bachelor's degree in Information Technology, Computer Science, or a related field; or at least two years of related education and experience., * Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook and computer applications used in most levels of instruction.
 * Strong customer service orientation and communication skills with the ability to support non-technical users.
 * Strong troubleshooting and problem-solving skills
 * Ability to prioritize tasks and collaborate effectively across teams.

## Description

* Provides technical support to students, faculty, and staff for computer hardware, software, networking, classroom technology, and AV systems.
 * Supports the operation, maintenance, setup, and troubleshooting of AV equipment in classrooms, meeting rooms, event spaces, and other shared technology areas.
 * Installs, mounts, hangs, removes, maintains, troubleshoots, and services IT, classroom, audiovisual, networking, and related technology equipment, including equipment located on walls, ceilings, or other elevated locations.
 * Uses ladders and step ladders as necessary to install, access, inspect, maintain, troubleshoot, and service technology equipment and cabling.
 * Prepares, supports, records, edits, and posts events as needed, ensuring that audio, video, presentation, and conferencing systems are properly configured and functioning.
 * Assists students, faculty, staff, and presenters with the use of classroom, hybrid learning, meeting, and event technology.
 * Utilizes ServiceNow to log, monitor, update, and track customer requests, incidents, and assigned work.
 * Maintains inventory records for computer lab hardware, classroom technology, AV equipment, software, and related supplies.
 * Participates in local and university-wide IITS projects in coordination with Network, Network Security, Server, AV, and other technology teams.