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# Workstation Support Analyst

- **Company:** Systemtec, Inc.
- **Location:** Columbia, SC, United States
- **Experience:** Experienced
- **Salary:** $56,534.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Backup Devices, System Configuration, Desktop Computing, Information Technology Operations, Software Systems, Software Licensing, ServiceNow IT Service Management, Peripherals, Information Technology
- **Published:** October 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f3c34abfe67d4230

## About the Role

* Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship or work with Third-Party agencies.
 * Associate degree in Computer Science, Information Technology, or a related field, or at least two years of relevant work experience.
 * Minimum of two years of technical operations support experience.
 * CompTIA A+ certification.
 * Knowledge of workstation hardware, desktop software, operating systems, and peripheral devices.
 * Ability to troubleshoot and resolve end-user computing, application, and hardware issues.
 * Understanding of operating system imaging, workstation configuration, and software installation procedures.
 * Strong problem-solving, customer service, and verbal and written communication skills.
 * Ability to explain technical concepts and provide basic training to end users.
 * Ability to work onsite in a fast-paced environment, meet support demands that may require 24/7 responsiveness, and lift up to 30 pounds routinely and 70 pounds occasionally.

Preferred Skills/Experience of the Workstation Support Analyst:

 * CompTIA A+ or a higher-level technical certification.
 * Experience supporting IT infrastructure, desktop-based LAN environments, and workstation maintenance.
 * Familiarity with IT ticketing systems, equipment inventory, software licensing, and asset tracking.
 * Knowledge of workstation security standards, approved software configurations, and data backup procedures.
 * Ability to identify appropriate hardware and software solutions based on business needs.

## Description

* Monitor and manage incoming service tickets, update dispatch records, and deliver timely technical support to end users.
 * Install, configure, maintain, and troubleshoot workstation hardware, operating systems, desktop applications, and peripherals, including rebuilding workstations when necessary.
 * Test, update, validate, and maintain application packages while ensuring workstation configurations comply with security and software licensing standards.
 * Document technical configurations, troubleshooting procedures, and support standards to improve consistency and resolution times.
 * Assist with IT reporting, equipment inventory, replacement part orders, asset tracking, and coordination with other technical teams.
 * Stay informed about emerging workstation technologies and support procedures while helping maintain reliable IT operations.