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# Help Desk Specialist - Part-time

- **Company:** SCE Federal Credit Union
- **Location:** Las Vegas, NV, United States
- **Salary:** $45,760.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Cyber Security, Desktop Computing, Web Browsers, Issue Tracking Systems, Networking Cables, Wi-Fi Technology, Peripherals, Computer Equipment, Windows Client
- **Published:** October 31, 2026
- **Apply:** https://diversityjobs.com/career/18794224/Help-Desk-Specialist-Part-Time-Nevada-Las-Vegas

## About the Role

* Basic familiarity with common computer hardware, Windows 10/11, Microsoft 365, web browsers, printers, and peripherals
 * Ability to perform routine troubleshooting of computers, printers, monitors, docks, phones, and peripherals
 * Basic understanding of Wi-Fi, network cables, and common connectivity issues
 * Clear and professional oral and written communication skills
 * Strong customer service skills, with patience and a positive attitude
 * Ability to follow documented procedures, ask questions when needed, and work as part of a team
 * Dependability, punctuality, and organization to manage assigned tickets and scheduled branch visits
 * Discretion in handling confidential information and adherence to security procedures
 * High school diploma or GED
 * Valid driver license and reliable transportation, required for travel between Las Vegas-area branch locations

Nice to Have

 * Previous help desk, desktop support, technical support, or customer service experience
 * CompTIA A+ or another entry-level IT certification
 * Experience in a financial services or credit union environment

## Description

Rize Federal Credit Union is looking for a Part-Time Help Desk Specialist to provide Tier 1 technical support to team members across the Las Vegas area. You'll be the first point of contact for routine computer, software, printer, password, and peripheral issues, and you'll provide hands-on support at our branch locations. You'll travel between Las Vegas-area branches based on scheduled coverage and support needs, and escalate anything beyond Tier 1 to the right IT team member.
This is an entry-level role reporting to the Director of Infrastructure and Security Operations. No prior help desk experience is required.
Schedule will be discussed during the interview process.
What You'll Do

 * Provide first-line support to team members in person, by phone, by e-mail, and through the help desk ticketing system
 * Troubleshoot routine Windows, Microsoft 365, browser, password, printer, monitor, docking station, headset, keyboard, mouse, and other common end-user issues
 * Track and document support requests in the ticketing system, including the issue, troubleshooting performed, and resolution or escalation
 * Set up and connect standard workstations, laptops, monitors, docks, printers, phones, and other approved equipment
 * Assist with basic new-hire, workstation move, and equipment replacement tasks using established IT procedures and checklists
 * Provide basic support for conference room and video meeting equipment
 * Travel between Las Vegas-area branches during scheduled work hours to provide hands-on support for workstation, printer, peripheral, and connectivity issues
 * Coordinate branch visits and open issues with the IT team and provide clear status updates
 * Transport small IT equipment and supplies between branch locations when needed
 * Install or update approved software when directed, and help track assigned or replaced equipment
 * Follow established procedures and escalate network, security, core system, administrative, or other issues that require Tier 2 or higher support