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# System Support Specialist

- **Company:** Biophase Solutions
- **Location:** San Diego, CA, United States
- **Salary:** $72,800.0 - $83,200.0
- **Contract:** Temporary contract
- **Skills:** Document Management Systems, Software Reliability Testing, Break Fix
- **Published:** October 12, 2026
- **Apply:** https://www.juju.com/job/16_9a36633b

## About the Role

* Bachelor's degree in Engineering, Life Sciences, Bioengineering, or a related technical field required.
 * Previous experience working with laboratory instrumentation, technical equipment, product support, engineering, or a similar technical environment.
 * Experience troubleshooting systems involving hardware and software strongly preferred.
 * Ability to independently assess technical issues and drive troubleshooting activities.
 * Strong analytical and root-cause problem-solving skills.
 * Strong written communication and technical documentation skills.
 * Excellent attention to detail and commitment to quality.
 * Ability to work independently while collaborating effectively with cross-functional teams.
 * Comfortable providing guidance and support to a more junior team member.

This is an excellent opportunity for a technically strong candidate who enjoys hands-on troubleshooting and wants to play a key role in verifying the reliability and performance of laboratory instrumentation before release.

## Description

* Independently perform extended burn-in, soak, and reliability testing on laboratory instrumentation.
 * Operate instruments continuously or through extended test cycles to evaluate system stability and reliability.
 * Monitor and troubleshoot hardware, software, communication, and instrument-related errors.
 * Identify intermittent failures or performance issues that may not be detected during shorter functional testing.
 * Analyze technical issues, determine potential root causes, and communicate findings to appropriate teams.
 * Document system performance, failures, troubleshooting activities, and test results.
 * Coordinate with Engineering, R&D, Manufacturing, Quality, and Service teams to investigate and resolve instrument issues.
 * Support installation, qualification, troubleshooting, and release activities associated with laboratory systems.
 * Provide technical guidance and day-to-day support to a junior System Support Technician.
 * Ensure work is performed in accordance with SOPs, Quality Management System requirements, safety procedures, and applicable regulatory standards.