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# Systems Admin I - Closed Area Hot Seat

- **Company:** BAE Systems
- **Location:** Nashua, NH, United States
- **Experience:** Starter
- **Salary:** $64,926.0 - $110,374.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Software Applications, Symantec Backup Exec, CompTIA Security+, Custom Software, Linux, VMware ESX Servers, Hard Disk Drives, Issue Tracking Systems, Kernel-Based Virtual Machine, McAfee VirusScan, Microsoft Office, NetApp Applications, Service Pack, Software Deployment, SC Clearance, Veeam, Network Server, Wsus, User Accounts
- **Published:** October 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6c01de2b44ba5a9c

## About the Role

AS or BS degree in computer related fields
CompTIA Security+ Certification (must be able to obtain certification within 3 months)
Technical Abilities Required:
Experience working at a Fast-Paced help desk, triage IT related tickets and priority requests
Must have strong problem-solving aptitude and a "customer-first" mindset
General understanding of Active Directory, able to manage user accounts, shares and computer objects in AD
Group Policy Management, ability to identify, modify and troubleshoot GPO settings
Troubleshooting and maintaining standard and custom software applications.
General understanding of BackupExec & Veeam with tape solutions
Knowledge of security patching tools (WSUS) and/or script-based Microsoft patching techniques
General understanding of NETAPP systems (NAS storage)
Ability to manage Trellix (McAfee) EPO2 anti-virus server tools and deployed endpoint clients
Ability to manitain VMWare ESXi VM Servers and existing virtual systems
Must be able to obtain Secret Clearance

Preferred Education, Experience, & Skills
Secret Active Clearance
CompTIA Security+ CE Certification
Previous experience in a customer service role or a student-led IT support position.
Active Directory Management, Configuration, Implementation and Group Policy Management
PC Hardware and Software troubleshooting skills
Basic Linux knowledge a plus

## Description

* Incident Management: Act as the primary point of contact for closed area support programs seeking technical assistance.
 * Troubleshooting: Diagnose and resolve basic technical issues involving Windows/Linux operating systems, Microsoft Office suite, domain connectivity, and peripheral hardware (printers, monitors, KVM's).
 * User Support: Customer-facing tasks include triage IT related tickets directly assisting a team of IT personnel supporting internal customers, designing, implementing and managing lab infrastructure to meet project requirements.
 * Hardware/Software Support: Perform basic hardware/software installations, upgrades, and replacements (e.g., software application installs, OS upgrades, RAM upgrades, hard drive replacements, or deploying new desktops).
 * Documentation: Maintain accurate records of all interactions and resolutions within the ticketing system to build a searchable knowledge base for the team.
 * Escalation: Identify issues that require advanced technical intervention and escalate them to Tier 2 or Tier 3 support teams with detailed diagnostic notes.

The ideal candidate is a problem-solver who can multitask and handle a face-paced environment and translate complex technical issues into understandable instructions for non-technical users. You should be customer service oriented, attentive to detail, self-motivated and work well in teams. Flexibility in approach to finding solutions, the ability to understand and act on the customer needs and priorities, and learn new technologies quickly are some of the qualities a successful candidate will have.

This role will require occasional off-hours responses to outages and an individual to take part in subsequent service restoration efforts.

Individuals in this role will need to be eligible to receive a security clearance within 3 months of hire date or have an active Secret clearance.