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# Manager, Operations BI/PCS/Surety

- **Company:** Marsh McLennan Agency
- **Location:** Richmond, VA, United States
- **Experience:** Expert
- **Salary:** $64,700 - $120,400
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft PowerPoint
- **Published:** October 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=82e44627d6c2d0dd

## About the Role

* Minimum of five (5) years previous insurance agency/brokerage experience in Property & Casualty
 * Advanced knowledge of the agency operation procedures and the agency management system
 * Advanced in Microsoft Office: Word, PowerPoint, Excel
 * Keen Attention to detail and high level of organization
 * Leadership experience managing teams

These additional qualifications are a plus, but not required to apply:

 * Associate or Bachelor's degree or industry equivalent experience
 * Experience in project management and knowledge of associated systems
 * Property & Casualty license or ability to obtain one within 90 days

## Description

As our Manager, Operations BI/PCS/Surety you'll lead organizational success by overseeing the Business Process Team and driving strategic initiatives that enhance efficiency and effectiveness. You will facilitate user access and system administration, own the creation, documentation, training, and rollout of new business processes, and modifications to existing workflows. Your responsibilities include managing projects, and ensuring that all processes support overall business goals. Leading with meticulous attention to detail and a high level of organization, you'll manage multiple priorities simultaneously in a dynamic environment where strong execution and leadership are essential.