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# Support Technician II (226 Days)

- **Company:** Dallas Independent School District
- **Location:** Dallas, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Active Directory, Android Software Development, Apple IOS, Apple Mac Systems, Google Chrome, Multi-Factor Authentication, Virtual Private Networks (VPN), Microsoft Office, System Center Configuration Manager, Remote Access Technology, Software Deployment, VPN Clients, Wireless Networks, Information Technology, Gsuite
- **Published:** October 31, 2026
- **Apply:** https://www.adzuna.com/details/5852269296

## About the Role

* Accredited High School Diploma or equivalent (U.S.A. Equivalency) with Comp-TIA Certification and two years' experience in Information Technology support services.
 * Experienced in Android, Apple iOS, MacOS, Chrome operating systems and the Google Suite applications.
 * Proficient in analyzing and resolving technology hardware and software failures.
 * Knowledge of application deployment and support tools in Microsoft System Center Configuration Manager (SCCM) is a plus.
 * Knowledgeable in wired and wireless network technologies.
 * Experienced with user and device management in Microsoft Active Directory.
 * Effective communication skills.

## Description

* Provide technical support to DISD central staff, campus personnel and students in resolving computer, peripheral, network related issues.
 * Escalate Tier 2 LAN and WAN connectivity issues to the appropriate Information Technology Departments.
 * Resolve user access issues (e.g. SSO, MFA, VPN, Remote Access) and support district administrative software platforms, productivity suites, VPN clients, and other administrative department specialized software.
 * Support district applications (e.g. Microsoft Office, G-Suite, Instructional Applications).
 * Document interactions, incidents, service requests using the Districts IT Service Management System.
 * Create technical documentation and contribute to knowledge base.
 * Perform other duties as required by the IT Client Support Services Department, ensuring customer satisfaction, achievement of service level agreements, and compliance with Departmental polices procedures.