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# Systems Technician / IT Support Specialist (Microsoft 365, Networking, Security & Infrastructure) in Mundelein

- **Company:** Energy Jobline
- **Location:** Mundelein, IL, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $45,760.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Adobe Creative Cloud, Microsoft Azure, Business Software, Cyber Security, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Windows Servers, Routing, QuickBooks (Software), Azure Active Directory, TCP/IP, Wireless Networks, Wi-Fi Technology, Network Routers, Office365, Firewalls (Computer Science), Juniper, Fortinet, Cisco
- **Published:** October 31, 2026
- **Apply:** https://www.energyjobline.com/job/systems-technician-it-support-specialist-microsoft-365-networking-security-infrastructure

## About the Role

We are seeking a motivated IT Support Specialist with two or more years of relevant experience who enjoys solving problems, helping people, and working with a wide range of technologies and client environments. This is a primarily remote position, but candidates must live in South Florida and be available for occasional onsite client visits. Reliable transportation is required., * Two or more years of relevant IT support or systems administration experience ; equivalent hands-on experience will be considered.

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 * Strong knowledge of Windows 10/11 and Windows Server, including Active Directory, DHCP, and DNS administration.

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 * Experience supporting Microsoft 365 and Azure environments, particularly tenant management and Microsoft Entra ID.

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 * Solid understanding of networking concepts including TCP/IP, DNS, DHCP, Wi-Fi, switching, routing, VPNs, and firewalls.

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 * Experience troubleshooting common business applications including Microsoft 365 applications, Adobe products, QuickBooks, and similar software.

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 * Previous help desk or end-user support experience.

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 * Strong troubleshooting and problem-solving skills.

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 * Ability to explain technical issues in simple, non-technical .

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 * Ability to remain calm, patient, and professional when assisting users who are frustrated, under pressure, unable to work, or experiencing business-impacting issues.

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 * A genuine desire to help people and ensure users feel supported, even when they do not understand the technology involved.

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 * Excellent written and verbal communication skills.

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 * Ability to manage multiple priorities and client requests in a fast-paced environment.

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 * Ability to work independently and take ownership of issues through resolution.

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 * A reliable high-speed internet connection and a suitable remote workspace, along with a dependable smartphone and notebook computer.

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Qualifications\n

 * Experience working for a Managed Service Provider (MSP).

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 * Experience with PSA ticketing systems and RMM platforms in an MSP environment; experience with Autotask PSA and Datto RMM is strongly .

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 * Experience deploying and configuring firewalls, routers, managed switches, and wireless networks.

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 * Familiarity with Fortinet, Cisco, Juniper, and HPE Aruba networking, and cybersecurity solutions.

## Description

* Provide remote and onsite technical support for end users.

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 * Assist clients with a wide variety of technology issues, ranging from simple end-user support requests to more complex networking, Microsoft 365, cybersecurity, and infrastructure-related issues.

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 * Work in a fast-paced, dynamic MSP environment, using the PSA ticketing system, RMM platform, and other MSP tools to prioritize and resolve a broad range of client requests, system alerts, deployments, troubleshooting, and routine maintenance.

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 * Own assigned tickets from initial response through resolution, including timely client communication, follow-up, documentation, escalation, and closure.