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# Desktop Support Specialist

- **Company:** Forward, Inc.
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Microsoft Outlook, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), System Center Configuration Manager, Networking Basics, TCP/IP, Wireless Networks, Wi-Fi Technology, Enterprise Software Applications, Peripherals, Microsoft InTune, Casper Suite, Laptops, Servicenow, User Accounts
- **Published:** October 26, 2026
- **Apply:** https://www.nettemps.com/us/en/WCCEC13EB045D90CE2A.ntap

## About the Role

* 3-5+ years of hands-on desktop support experience, including Level 2/3 troubleshooting.
 * Strong experience supporting Windows 10/11 and macOS.
 * Proficiency with Microsoft 365, Active Directory, and enterprise applications.
 * Experience with hardware diagnostics, laptop deployment, and endpoint troubleshooting.
 * Working knowledge of TCP/IP, DNS, DHCP, VPN, and wireless networking.
 * Familiarity with ticketing systems such as ServiceNow or Jira.
 * Excellent troubleshooting, communication, and customer service skills.
 * Ability to work independently and contribute immediately with minimal training.

Preferred Qualifications

 * Experience with Microsoft Intune, SCCM/MECM, or Jamf.
 * Experience supporting executives and VIP users.
 * Familiarity with endpoint security and device management.
 * Previous experience in fast-paced corporate environments.

## Description

We are seeking an experienced Desktop Support Technician (Level 2/3) for a one-month onsite contract assignment in Midtown Manhattan. The ideal candidate is a hands-on IT professional who can troubleshoot and resolve hardware, software, and end-user technical issues in a fast-paced corporate environment., * Provide Level 2/3 desktop and end-user technical support for Windows and macOS environments.

 * Diagnose and resolve hardware, software, operating system, and connectivity issues.
 * Install, configure, troubleshoot, and maintain desktops, laptops, printers, and peripherals.
 * Support Microsoft 365, Outlook, Teams, and enterprise applications.
 * Troubleshoot Active Directory, user accounts, permissions, and access-related issues.
 * Handle laptop provisioning, imaging, deployment, and equipment replacements.
 * Troubleshoot VPN, Wi-Fi, and basic network connectivity issues.
 * Escalate infrastructure-related issues and coordinate with internal IT teams.
 * Document support tickets, resolutions, and technical issues.
 * Provide responsive, professional onsite support to employees and executives.