> Markdown version of [/jobs/ext/4356978-senior-software-support-engineer](https://www.wearedevelopers.com/jobs/ext/4356978-senior-software-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Senior Software Support Engineer

- **Company:** Hire Horizons
- **Location:** Columbus, OH, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Amazon Web Services, User Authentication, Automation of Tests, Software as a Service, Code Review, Databases, Continuous Integration, Software Debugging, DevOps, PostgreSQL, Ruby on Rails, Software Engineering, SQL Databases, Systems Integration, TypeScript, Web Application Frameworks, Data Logging, Diagnostic Tools, GitHub Copilot, ReactJS, Break Fix, Git, AngularJS, Kubernetes, Information Technology, Playwright, Claude, Docker
- **Published:** October 27, 2026
- **Apply:** https://hirehorizons.com/job/?732e5670-6a08-410a-9ac6-45ad69f9c35e/detail#!/732e5670-6a08-410a-9ac6-45ad69f9c35e/detail

## About the Role

Are you an experienced Software Engineer who enjoys digging into challenging technical problems, understanding how systems work, and finding solutions that make a lasting difference?, * 5+ years of experience in software engineering, application support, or production support within a SaaS environment.

 * Strong hands-on troubleshooting and debugging skills across application code, databases, and infrastructure.
 * Experience with Ruby on Rails, React, TypeScript, SQL/PostgreSQL, and familiarity with AngularJS.
 * Experience with Git, CI/CD pipelines, code reviews, logging, monitoring, and root-cause analysis.
 * Working knowledge of AWS, Docker, Kubernetes, and authentication/SSO technologies.
 * Experience leveraging AI-assisted development tools such as GitHub Copilot, Claude, or similar technologies.
 * Strong analytical thinking, technical ownership, and the ability to prioritize and resolve customer-impacting issues.
 * Excellent communication skills and the ability to collaborate across technical and nontechnical teams.
 * Bachelor's degree in Computer Science, Engineering, or equivalent practical experience., * Supporting enterprise SaaS applications in regulated or compliance-focused environments.
 * Experience with SOC 2 or HIPAA requirements.
 * Application modernization, particularly AngularJS-to-React migrations.
 * Automated testing tools such as Playwright.
 * Developing AI-assisted support or diagnostic tools.
 * Mentoring junior engineers or interns.

## Description

* Own complex technical challenges: Lead Tier 3 production support efforts, investigating and resolving escalated application issues from diagnosis through resolution.
 * Get hands-on with code: Troubleshoot and resolve issues involving Ruby on Rails, React/TypeScript, SQL/PostgreSQL, and related technologies, including implementing targeted code fixes.
 * Solve problems at their source: Perform root-cause analysis across applications, databases, integrations, and infrastructure to prevent recurring issues.
 * Collaborate with engineering teams: Partner with Software Engineering, QA, DevOps, Product, and Support to improve application stability, performance, and reliability.
 * Drive automation and innovation: Develop scripts, tools, and AI-assisted solutions to streamline troubleshooting, diagnostics, and support processes.
 * Contribute to product evolution: Participate in software enhancements and modernization initiatives, including migration from legacy technologies to modern frameworks.
 * Become a technical expert: Develop deep knowledge of the company's SaaS applications and serve as a trusted resource for resolving challenging technical issues.
 * Share your expertise: Help mentor junior engineers, improve technical documentation, and establish best practices.