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# IT Specialist

- **Company:** Escalent, Inc.
- **Location:** Livonia, MI, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $50,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, Microsoft Azure, Backup Devices, Cloud Computing, Information Systems, Computer Literacy, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Microsoft Exchange Server, Monitoring of Systems, Issue Tracking Systems, Network Troubleshooting, Microsoft Office, Remote Access Technology, Microsoft SharePoint, Enterprise Software Applications, Okta, Office365, Software Troubleshooting, Firewalls (Computer Science), Microsoft InTune, Patch Management, Gsuite
- **Published:** October 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=49749a09764e28b2

## About the Role

* Must have an Associate degree or certification, or equivalent technical experience.
 * 2+ years of experience in a Help Desk, IT Support, Desktop Support, or similar technical support role.
 * Must have solid time management and organization skills while working independently.
 * Must respond diplomatically and productively to internal/external clients with technological or other problems.
 * Must display attention to detail, accuracy, and follow-through skills.
 * Must be able to manage multiple competing priorities.
 * Must have above-average communication skills, both verbal and written, appropriate for communicating technical solutions to an audience with varying levels of computer knowledge.
 * Must be proficient in MS Office, Microsoft 365, and other Windows applications.
 * Basic understanding of TCP/IP networking concepts.
 * Basic understanding of server, storage, and cloud technologies.
 * Ability to troubleshoot software, hardware, and networking issues.
 * Must be physically able to lift and carry boxes of laptops and related equipment (up to approximately 50 lbs).

Preferred Qualifications

 * Experience using FreshService or similar incident tracking systems.
 * Experience using Intune, Iru, or similar endpoint management software.
 * Experience with Microsoft Exchange Online, SharePoint Online, Teams, and OneDrive.
 * Basic phone administration with a system such as Microsoft Teams Voice.
 * Experience supporting Apple laptop or desktop systems (MacOS).
 * Working knowledge of Active Directory, Azure, DNS, and DHCP.
 * Experience supporting iOS and Android devices.
 * Familiarity with VPN technologies, Okta, and G-Suite.
 * Basic firewall and network troubleshooting experience.
 * ITIL knowledge or certification.

## Description

The IT Support Specialist is responsible for the day-to-day user support of both on-site and remote employees. External support to our clients will also be included in a much smaller capacity. He or she will also be responsible for ensuring the ongoing maintenance and standards compliance of information systems.

This position is primarily onsite and based in our Livonia, Michigan headquarters, with the potential for occasional remote work.

Salary Range: $50,000 - $60,000. If this is not the right level for you, please check out our other postings.

Responsibilities

 * Provide Level 1/2 technical support for internal employees and limited external clients, resolving incidents and service requests in a timely manner.
 * Respond to user issues related to hardware, software, Microsoft 365 applications, mobile devices, and enterprise systems.
 * Log, track, and document incidents, requests, resolutions, and technical procedures through the ticketing system.
 * Install, configure, maintain, and upgrade hardware, software, and end-user systems.
 * Support and troubleshoot Microsoft 365, Active Directory, Azure, DNS, DHCP, and related technologies.
 * Support both on-premises and cloud-based technologies while assisting with system monitoring and issue escalation.
 * Maintain IT security standards by supporting patch management, encryption, backup processes, and device hardening.
 * Assist with conference room technology, video conferencing equipment, and office technology needs.
 * Maintain hardware, software, licensing, and asset inventories.
 * Create and maintain technical documentation and knowledge-sharing resources.
 * Support remote users globally and conduct IT onboarding sessions for new hires.
 * Image, configure, deploy, and ship employee hardware as needed.
 * Participate in an on-call rotation and follow established IT, compliance, and security procedures.