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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Lead - **Company:** SimplePractice, LLC. - **Location:** Beverly Hills, CA, United States - **Experience:** Expert - **Salary:** $135,978.0 - $169,973.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Software as a Service, Cursor, Identity and Access Management, IT Management, Key Management, Knowledge Management, Meter Data Management (Flow Meters), Microsoft OneNote, Practice Management Software, OpenAI, Single Sign-On, Systems Architecture, Tokenization, Enterprise Software Applications, IT General Controls (ITGC), Okta, AI-powered Productivity Tools, Information Technology, Patch Management, Casper Suite, Gsuite, 3-tier Architectures, Claude, Google Gemini - **Published:** October 31, 2026 - **Apply:** https://www.careerbuilder.com/job-details/it-lead-beverly-hills-ca--092bf342-35a6-47c2-a3f6-b38bbf2c0047 ## About the Role Technical Leadership, Quality Management, Clinical Medicine, Healthcare Administration, Practice Management Software, Mentoring, Service Delivery, Technical Support, Systems Scalability, System Architecture, * High school diploma (or equivalent) or higher degree * 7+ years of progressive IT experience, with demonstrated experience acting in a senior, tech lead, or mentor capacity within a fast-growing enterprise environment. * Deep administrative expertise in Okta (Identity & Access Management), Jamf (or similar MDMs), Google Workspace Enterprise, Zoom Admin, Slack Enterprise, and automated Identity Lifecycle Management solutions. * Familiarity with deploying and managing enterprise AI tooling environments (e.g., OpenAI, Claude, Cursor, Notion AI, Gemini), including understanding API key management, consumption/token-based licensing models, and enterprise security considerations for AI. * Experience evaluating vendor tools, managing SaaS license pools, and collaborating with Procurement on contract negotiations and renewals. * Proven ability to coach, mentor, and elevate the technical capabilities of fellow IT Support Engineers, with a strong desire and aptitude to step into a formal IT Management role with direct reports as the department grows. * Practical experience working in regulated environments requiring strict HIPAA, SOC 2, or NIST compliance controls. * Superior technical troubleshooting capabilities combined with a business-first mindset-able to translate complex operational pain points into scalable technical solutions under pressure. * Exceptional written and verbal communication skills, with expertise structuring documentation, workflows, and playbooks in Notion or similar enterprise wikis. * A proactive, high-energy leader who thrives in a collaborative, scaling environment and approaches every challenge with empathy, clarity, and accountability. ## Description Connection and collaboration are also key to our success. You will work with our talented multi-national teams and have opportunities to participate in onsites in both the US and Mexico. The Role SimplePractice is the future of practice management. We're at the forefront of making it simple for clinicians to run and grow their practices. We've built the highest-rated practice management software and we're on track to become the market leader. We are looking for a Lead IT Support Engineer to drive our enterprise IT operations, lead strategic infrastructure initiatives, and mentor a growing team of support engineers. In this high-impact role, you will act as a bridge between technical execution and strategic business goals, helping architect scalable systems and elevate internal service delivery. A primary focus for this role will be spearheading our Internal AI Adoption initiative which is a high-priority upcoming enterprise project. As our IT department expands, you will lead the rollout, administration, governance, and vendor ecosystem for next-generation AI productivity tools. Reporting directly to the Senior IT Manager, you will hold a key leadership role within a growing department by taking ownership of complex project roadmaps, establishing operational standards, and mentoring junior IT Support Engineers. This position is explicitly structured for a candidate aiming to transition into a formal IT Manager role with direct reports as the department expands in the future. Responsibilities * As a Lead IT Support Engineer, your core responsibilities include: * 50% of your time leading enterprise-wide IT initiatives, like our enterprise AI adoption initiative, partnering with cross-functional leadership to align IT strategy with business growth, and mentoring junior and mid-level IT Support Engineers through their day-to-day work. * 50% of your time architecting, automating, and maintaining resilient IT infrastructure, overseeing complex escalations, and managing key vendor relationships and licensing models. * Lead the technical deployment, access provisioning, security controls, and admin management for tokenized and consumption-based AI tools across the organization (e.g., Claude, Cursor, OpenAI, Notion AI, Gemini). * Partner with internal teams to track consumption metrics, optimize token usage, and evaluate emerging AI solutions to enhance productivity across all business functions. * Work closely with Procurement on contract negotiations, license management, and vendor relationships for enterprise software, hardware, and AI providers. * Architect, engineer, and implement internal enterprise tech solutions that promote self-service, reduce operational friction, and scale productivity across a growing team. * Lead the design and continuous audit of internal IT controls to guarantee strict adherence to HIPAA, SOC 2, and enterprise security frameworks across all systems, devices, and AI integrations. * Design, implement, and optimize Single Sign-On (Okta), SCIM, and complex software integrations across our enterprise SaaS tech stack. * Oversee the department''s knowledge management framework in Notion, authoring advanced playbooks, standard operating procedures (SOPs), AI usage guidelines, and technical onboarding programs. * Serve as the senior point of escalation for complex, Tier 3 technical issues, conducting root cause analysis (RCA) to prevent recurring incidents across internal tools and infrastructure. * Manage enterprise endpoint management platforms (Jamf or similar MDMs), establishing deployment standards, patch management strategies, and hardware lifecycle strategies. * Help build operational workflows and onboarding practices designed to scale as the IT team and company continue to grow. * On-call schedule to support our team members during off hours and weekends (1 weekend day every 2 weeks).