> Markdown version of [/jobs/ext/4359956-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/4359956-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Paragon Affiliates Inc - **Location:** Lakewood, CO, United States - **Experience:** Experienced - **Salary:** $75,000.0 - $83,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Automatic Call Distributor, Apple IOS, Apple Mac Systems, BitLocker Drive Encryption, VoIP, Chrome OS, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Networking Basics, Windows PowerShell, Anti-Phishing, Wi-Fi Technology, Scripting, Internet Protocol Telephony, ServiceNow IT Service Management, Script Language, Apple Business Manager, Gsuite - **Published:** October 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3afbd1061e0f1d85 ## About the Role * 2+ years in an IT support, help desk, or desktop support role. * Hands-on experience administering Google Workspace (Admin console, user and device management); familiarity with Microsoft 365. * Comfortable supporting Windows and ChromeOS; basic macOS and iOS. * Working knowledge of networking fundamentals (Wi-Fi, DNS, DHCP, VPN) and VoIP phone systems. * Understanding of security basics: phishing, MFA/passkeys, least privilege, device encryption. * Familiarity with HIPAA and the handling of protected health information (PHI), or the ability to complete training within 90 days of hire. * Strong written and verbal communication - you can explain technical steps to clinical staff who are not technical. * Organized and self-directed; you keep tickets, inventories, and documentation current without being asked. * Valid Colorado driver's license and reliable transportation for office days and occasional site visits (mileage reimbursed). * Ability to lift and move equipment up to about 40 lbs. * High school diploma or equivalent required; associate or bachelor's degree in a technology field, or equivalent experience, preferred. Preferred * Google Professional Workspace Administrator, CompTIA A+, Network+, Security+, or similar certification. * Experience with Ubiquiti UniFi, Apple Business Manager, Dialpad, or an IT ticketing system. * Scripting or automation basics (Google Apps Script, PowerShell). * Prior work in behavioral health, healthcare, or another HIPAA-regulated environment. * Experience supporting a multi-site or nonprofit organization. ## Description The IT Support Specialist is Paragon's hands-on technology generalist. You are the first stop for staff who need help, the person who sets up (and retires) every device and account, and the first responder when something looks like a security problem. You will work across Google Workspace, Windows and Chromebook devices, mobile phones, VoIP, and office networks at multiple sites, with the CTO as your escalation point. The role is remote-first, with 1-2 days a week in our Lakewood office to handle laptops and phones as staff join and leave. This is a great fit for someone with a couple of years of help-desk experience who wants broader ownership than a Tier 1 queue. What you will do Help desk and end-user support * Own the support ticket queue: triage, resolve, escalate, and close tickets with clear documentation. * Troubleshoot hardware, software, printing, email, and connectivity issues for staff in person and remotely. * Guide staff through password resets, 2-Step Verification and passkey setup, and login problems. * Write short how-to guides and FAQs so common issues stop generating tickets. Accounts, identity, and access * Create, modify, suspend, and offboard accounts in Google Workspace (our primary platform) and Microsoft 365. * Run onboarding and offboarding checklists: licenses, groups, shared drives, email forwarding, device return. * Audit for inactive accounts and remove access promptly when staff leave. * Help roll out and support passkeys and multi-factor authentication (MFA) across the organization. Devices and hardware * Image, configure, deploy, and retire Windows laptops (BitLocker, Google Credential Provider for Windows) and Chromebooks (enterprise enrollment). * Manage mobile devices through Apple Business Manager and T-Mobile, including line activations, suspensions, and cancellations. * Set up and support printers, monitors, docking stations, and conference-room equipment. * Maintain the hardware asset inventory and run periodic audits. * Securely decommission equipment, including drive wiping or destruction, with documentation. Security and incident response * Serve as first responder on phishing reports and suspicious logins: contain the account, reset credentials, block senders, and pull audit logs. * Gather and preserve evidence for the Security Officer during incidents. * Run routine security reports (login activity, admin changes, external sharing) and flag anomalies. * Support HIPAA compliance: track vendor Business Associate Agreements (BAAs) and assist with annual risk analysis evidence. Network, internet, and phones * Coordinate internet installs and moves for new or relocated offices with Comcast/Xfinity, Starlink, and T-Mobile. * Perform basic on-site network troubleshooting (Wi-Fi, switches, Ubiquiti UniFi). * Support our VoIP and fax platforms (Dialpad, Faxage): user setup, call routing, device issues. Software and vendors * Vet requests for new software or browser extensions for security, legitimacy, and HIPAA fit before approval. * Track software licenses and renewals; keep the systems inventory current. * Act as the day-to-day contact for IT vendors and carriers.