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# Senior Specialist, Infrastructure Services Analyst

- **Company:** Bny Linkedin
- **Location:** Lake Mary, FL, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Business Software, Customer Information Control System (CICS), IBM DB2, Disaster Recovery, IBM Parallel Sysplex, Job Entry Subsystem 2/3, Mainframes, System Availability, Software Troubleshooting, Servicenow
- **Published:** October 29, 2026
- **Apply:** https://www.dice.com/job-detail/73b4eea9-db3b-4cf0-b9db-26f0ccea1f38

## About the Role

* Demonstrate expert-level knowledge of Mainframe operating systems and strong fundamentals in Mainframe console operations, with the ability to apply this knowledge effectively in day-to-day production environments.
 * Embrace AI-driven initiatives and emerging technologies, proactively identifying opportunities to automate repetitive operational activities, improving processes, reduce manual effort, and enhance operational efficiency.
 * Possess SME-level expertise in Mainframe operational support, including strong working knowledge of MVS and JES2 commands, and apply this expertise confidently during routine operations and incident troubleshooting.
 * Have hands-on experience with Mainframe LPAR shutdown and IPL procedures as well as HMC activities, with a strong understanding of the operational disciplines required for critical Mainframe activities.
 * Maintain a solid understanding of Mainframe SYSPLEX environments, hardware, CICS, DB2, IMS, VTAM, and related infrastructure components, enabling effective troubleshooting across interconnected technologies.
 * Demonstrate the ability to effectively manage and contribute to priority incidents and critical support calls, engaging confidently with internal and external stakeholders. Success requires strong troubleshooting, problem-solving, decision-making, and communication skills, particularly during high-impact situations.
 * Be proficient in operational use of Service Management platforms such as ServiceNow, along with real-time infrastructure dashboards. This includes monitoring infrastructure health, responding to file-delivery failures, managing incident queues, and ensuring operational issues receive appropriate follow-through.
 * Knowledge and practical exposure to IBM GDPS and BMC Mainframe tools is preferred and will strengthen the individual's ability to support complex Mainframe environments.

## Description

We're seeking Senior Specialist, Infrastructure Services Analyst to join our Mainframe Operations team in Lake Mary or Pittsburgh - USA.

In this role, you'll make an impact in the following ways:

 * Brings SME-level Mainframe Operations expertise and strong technical fundamentals, strengthening the team's ability to troubleshoot complex issues and maintain reliable operations.
 * Supports the day-to-day operation of TSO mainframe computing facilities, with a strong focus on maintaining system stability and high customer availability.
 * Proactively monitors Mainframe consoles, investigates abnormal conditions and failures, performs root-cause analysis, and drives corrective actions that help restore service and improve overall system availability.
 * Adds value through the ability to quickly identify operational and performance concerns, accurately interpret console messages and WTORs, and accelerate issue diagnosis and resolution.
 * Strengthens cross-functional execution by effectively coordinating with system programmers, production control teams, and business application teams, ensuring smoother collaboration and faster delivery of outcomes.
 * Contributes to business continuity by providing strong Disaster Recovery support, helping the team meet production and application recovery needs while maintaining high service quality and dependable deliverables.
 * Provides strong technical support during Priority and ad hoc incident calls, combining clear communication, structured troubleshooting, and Mainframe expertise to drive incidents toward timely closure.