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# Senior ServiceNow Platform Engineer

- **Company:** Abnormal AI, Inc.
- **Location:** United States
- **Experience:** Expert
- **Salary:** $141,500.0 - $203,500.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Computer-Aided Design, Agile Methodology, Artificial Intelligence, Confluence, JIRA, Software as a Service, System Configuration, IT Management, Knowledge Management, OAuth, Simple Object Access Protocol (SOAP), Systems Integration, Software Technical Review, Large Language Models, Claude Code, Prompt Engineering, Technical Debt, Agentic-AI, Atlassian Tools, Hardware Asset Management, Claude, Restful APIs, Servicenow
- **Published:** October 5, 2026
- **Apply:** https://diversityjobs.com/career/18546718/Senior-Servicenow-Platform-Engineer

## About the Role

* Strong written and verbal communicator with excellent documentation skills.
 * Collaborative, detail-oriented, and organized.
 * Able to manage multiple priorities in a fast-paced environment.
 * Calm under pressure and energized by complex problems., * 5+ years of strong communication and collaboration, translating complex ServiceNow concepts (Flow Designer, IntegrationHub, Agentic AI) into clear guidance for technical and business audiences.
 * 5+ years of technical leadership and governance, including mentoring, design and code reviews, and enforcing standards and SOPs.
 * 5+ years of strong prioritization skills, including 3-5 years managing an Agile backlog and a ticket queue against SLAs.
 * 7+ years of advanced ServiceNow development: Flow Designer, IntegrationHub, REST/SOAP, Scripted REST APIs, OAuth, service catalog, Virtual Agent, knowledge management, scoped apps, and Glide scripting.
 * 7+ years troubleshooting complex issues and root-cause analysis, with the ability to present platform metrics to IT management.
 * 1+ years with ServiceNow Agentic Workflow and AI Agents.
 * 1+ years using Claude Cowork or Claude Code for ServiceNow development, including prompt engineering and skill creation.
 * 1+ years configuring and securing ServiceNow MCP Server/Client integrations with governed MCP Tools and ACL/OAuth scoping.
 * 3+ years with Hardware Asset Management, Employee Center, Now Assist, and Operations Workspace.
 * 1+ years with Atlassian products (Jira, JSM, Confluence), with a desire to become proficient.

Nice to Have

 * Experience as a ServiceNow platform owner, lead engineer, or architect, including roadmap planning and technical debt management.
 * ServiceNow certifications (CSA, CAD); advanced certifications preferred.
 * Familiarity with broader agentic AI and LLM tooling and governed enterprise use of AI assistants.
 * Advanced Atlassian administration and knowledge of enterprise security and compliance.

## Description

We are seeking an experienced Senior ServiceNow Platform Engineer to design, build, and operate enterprise-grade ServiceNow capabilities that support critical business operations. You will own platform stability, configuration, and optimization while driving strategic initiatives in automation, Agentic AI, and knowledge management., * Configure, maintain, and support the ServiceNow platform, including workflows, automations, and integrations.

 * Troubleshoot complex platform issues and support major releases, high-impact incidents, and platform-wide changes.
 * Design and enhance automation and Agentic AI capabilities to reduce manual effort and enable self-service.
 * Create and maintain knowledge articles and SOPs documenting governance, standards, and best practices.
 * Perform routine audits, maintenance, and access, security, and configuration reviews.
 * Own the team's ticket queue against SLAs and manage the Agile backlog and sprint priorities.
 * Present key platform metrics to IT management weekly.
 * Partner with administrators, developers, and stakeholders across IT and SaaS to support workflows and long-term platform strategy.