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# IT Helpdesk Technician

- **Company:** Skullcandy, Inc.
- **Location:** Snyderville, UT, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Android Software Development, Apple IOS, Apple Mac Systems, Data Centers, Linux, Issue Tracking Systems, Remote Desktop Services, Information Technology, Zendesk, User Administration
- **Published:** October 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b13606908848c605

## About the Role

* 2+ years of similar helpdesk/IT support experience
 * Hands-on hardware troubleshooting experience
 * Windows Active Directory user management
 * Ticket prioritization and strong attention to detail
 * Desktop support with proficiency in Windows 11 and MacOS
 * Hardware and peripheral support

Preferred

 * BS or BA in Computer Science preferred
 * Certifications (A+, MCP, or similar)
 * Passion for technology and helping others

## Description

* Support the Helpdesk Department by resolving employee ticket requests in a timely manner
 * Provide in-person and remote (phone, email, chat, remote desktop) support to identify and resolve technical issues, escalating as appropriate
 * Onboard and train new users on the different IT tools
 * Help remote users all over the world, with occasional 24/7 support during off hours
 * Proactively solve problems and predict trends from end users
 * Monitor the ticketing system (e.g., Zendesk) and assign tasks to appropriate users
 * Provide Desktop and Mobile support across platforms including Windows, MacOS, iOS and Android
 * Solid understanding of Windows/MacOS including support and troubleshooting of hardware & software
 * Basic network connectivity troubleshooting
 * Basic Active Directory support, including user and group management

Reporting & Documentation

 * Create Helpdesk reports to identify and communicate ticket trends
 * Create and maintain proper documentation for new and existing users, including issues and their resolutions, in the ticketing system

Vendor Interaction

 * Interact with and purchase equipment from vendors for peripherals and IT equipment
 * Work closely with the Datacenter to ensure best practices