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# Desktop Support Technician

- **Company:** CloudCover IoT, Inc.
- **Location:** South San Francisco, CA, United States
- **Experience:** Experienced
- **Salary:** $62,400.0 - $72,800.0
- **Contract:** Temporary contract
- **Skills:** Active Directory, Apple IOS, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Remote Desktop Services, TCP/IP, Peripherals, Information Technology, Laptops, Hardware Infrastructure, User Administration
- **Published:** October 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0122f24931836a2b

## About the Role

* Bachelor's degree in Information Technology, Computer Science, or related field (preferred).
 * 3+ years of experience in desktop support or IT technical support.
 * Strong knowledge of Windows operating systems and iOS devices.
 * Familiarity with troubleshooting hardware components such as desktops, laptops, printers, and other peripherals.
 * Experience with Active Directory for user management.
 * Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, etc.).
 * Experience with remote desktop support tools and ticketing systems, client uses Fresh Service.
 * Excellent problem-solving skills and attention to detail.
 * Strong communication skills and the ability to explain technical issues to non-technical users.
 * Ability to work independently and collaborate effectively within a team environment.
 * Strong customer service orientation and patience in resolving user issues.

Personal Attributes:

 * Proficient in conducting research on a wide range of computing issues.
 * Quick to absorb and retain information.
 * Capable of presenting ideas in a user-friendly manner.
 * Highly self-motivated and directed.
 * Strong documentation skills and attention to detail.
 * Experienced in working within a team-oriented, collaborative environment.
 * Team-oriented, with the ability to listen and take the lead as needed.

## Description

Job Description: CloudCover has a customer seeking an Desktop Support Technician for a 1-2 year 100% onsite position located in South San Francisco CA. This is an 8AM-5PM Monday-Friday position with the possibility of extensions. No sponsorships available for this position. This is a hands on position providing daily troubleshooting and administration of all systems that are in place.