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# Patient Service Front Desk Coordinator

- **Company:** CREATIVE HEALING COUNSELING & WELLNESS CENTER LIMITED LIABILITY COMPANY
- **Location:** Winston-Salem, NC, United States
- **Salary:** $20,800.0 - $31,200.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Health Information Management, Microsoft Office, EClinicalWorks, EHR Systems, Electronic Medical Records, Meditech
- **Published:** October 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0f45ca6400ae632c

## About the Role

* Proven experience in a medical front desk or administrative support role within clinics or dental offices
 * Strong knowledge of EMR/EHR systems; familiarity with electronic health records management is essential
 * Excellent customer service skills with the ability to communicate effectively over the phone and in person; bilingual abilities are a plus
 * Solid understanding of health insurance processes including Medicare, HIPAA compliance, ICD-9/ICD-10 coding, and medical billing procedures
 * Proficient computer skills including Microsoft Office Suite (Word, Excel) and electronic health record management software
 * Ability to review medical documentation accurately while maintaining attention to detail in documentation review and coding processes
 * Experience with clinical confidentiality policies and health information management standards
 * Strong organizational skills with the ability to multitask efficiently in a busy clinical environment
 * Knowledge of medical terminology related to patient care plans and billing procedures; clinic experience preferred
 * Demonstrated clerical experience including filing, data entry (10 key typing), phone etiquette, and office management skills

## Description

* Greet patients warmly, verify their appointment details, and check-in efficiently using EMR (Electronic Medical Records) systems such as Epic, Meditech, Athenahealth, or eClinicalWorks
 * Schedule patient appointments accurately while managing clinic calendars and coordinating follow-up visits
 * Collect and process payments, including medical collections and insurance co-pays, ensuring compliance with HIPAA and health information management policies
 * Review documentation for completeness and accuracy, including medical records, care plans, and billing information
 * Handle phone communication with professionalism, providing clear information about services, appointment scheduling, and insurance inquiries
 * Maintain organized filing of medical records and ensure confidentiality in accordance with clinical confidentiality policies
 * Support medical office operations by managing office supplies, filing documents, performing 10 key typing tasks, and assisting with general clerical duties