> Markdown version of [/jobs/ext/4362878-systems-engineer-msp-tier-2-projects](https://www.wearedevelopers.com/jobs/ext/4362878-systems-engineer-msp-tier-2-projects). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Systems Engineer - MSP (Tier 2 / Projects)

- **Company:** The Turning Point
- **Location:** Tempe, AZ, United States
- **Experience:** Experienced
- **Salary:** $75,000.0 - $90,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Systems Engineering, Microsoft Azure, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Microsoft Office, Windows Servers, Windows PowerShell, Virtual Local Area Networks, Microsoft InTune, Casper Suite, Gsuite, Firewall Services Module, SentinelOne Expertise, Cisco
- **Published:** October 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4ab72c7de5c0b603

## About the Role

* A track record of solving complex problems on your own across identity, email, networking, endpoints and servers
 * 4+ years in IT, including at least 2 as a Tier 2 tech, escalation point or project engineer (MSP preferred)
 * Migrations you personally ran end to end (M365 tenant/mailbox, server, or similar) - we will ask you to walk us through them
 * Strong Entra ID, Intune and Exchange Online skills
 * Solid networking: VLANs, DHCP/DNS, firewall rules, site-to-site and client VPN
 * Comfort supporting both Windows and macOS
 * Clear written documentation and the ability to explain a plan to a client

Nice to have

 * UniFi and Azure (VMs, storage, VPN gateway)
 * PowerShell scripting and automation
 * Google Workspace administration
 * Huntress, SentinelOne or similar security platforms; backup and DR
 * Microsoft, CompTIA or Cisco certifications

## Description

Turning Point IT is a small, growing managed service provider in Tempe. Our IT Specialists handle Tier 1 support. We need a Systems Engineer to be the escalation point above them: the person who takes the hard problems and solves them on their own, from root cause to fix, without someone handing over the answer.

You will also own our projects - migrations, implementations and infrastructure work - from planning through documentation. Projects are a big part of the role, but they are not all of it. Complex troubleshooting across client environments is just as important, and on a small team you will also pitch in on simpler Tier 1 tickets when the workload calls for it.

You will work directly with the owner, and you will be the person the team turns to when a ticket gets hard.

What you will own

 * Complex technical issues escalated from the support team - troubleshoot them independently, find the root cause and fix it for good
 * Helping with Tier 1 tickets when the team is busy
 * Microsoft 365 and Google Workspace tenant and mailbox migrations
 * Entra ID, Intune, Conditional Access and Defender for Office 365 rollouts
 * Windows Server migrations and moves to Azure (file shares, VPN, identity)
 * Network projects: UniFi, firewalls, site-to-site and client VPN, wireless
 * Scoping projects, writing the plan and the documentation, and mentoring the Tier 1 techs

Our stack

NinjaOne (RMM, ticketing, documentation), Microsoft 365, Entra ID, Intune, Defender, Azure, UniFi, Jamf, Bitwarden, PowerShell.