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# Help Desk Support

- **Company:** InnoSource
- **Location:** Akron, OH, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Information Systems, Data Auditing, HP Thin Clients, Microsoft Office, Information Technology
- **Published:** October 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=017d181997ddd7b8

## About the Role

* Must possess strong organizational, communication and time management skills.

 * Effective listening skills and collaboration skills.

 * Strong analytical and problem solving skills.

 * Strong customer service skills.

 * Ability to build confidence and maintain relationships.

 * Associates Degree - Information Technology, Information Systems or Computer Science

 * Certifications -Networking a plus

 * Working knowledge of current Microsoft Office Suite

## Description

The Help Desk Support associate is responsible for data entry, data auditing, troubleshooting, and customer service functions within our Fortune 500 Client's Leasing department.

 * Working shift between the hours of 8:00am - 6:00pm. 3 days WFH and 2 days onsite.

 * Track and maintain support tickets from assignment to resolution

 * Provide second level support for hardware (printer, server, thinclient, monitor, keyboard, mouse, Ingenico POS terminal) devices

 * Provide training and assistance for first level support agents

 * Create and update documentation and Common Problems for changes in Hardware and Communication issues or devices