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# Release of Information Specialist

- **Company:** UnityPoint Health
- **Location:** Rock Island, IL, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Electronic Medical Records, Information Technology
- **Published:** October 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=98ca71c5927e6ba2

## About the Role

* High school diploma required, Associates degree in Health Science preferred
 * RHIT, RHIA, or CRIS certification preferred

Experience:

 * Must have Release of Information experience
 * Previous experience in a hospital/clinic setting or experience with electronic health records or other related office experience or customer service experience.

Licenses/Certifications:

 * Valid driver's license

## Description

Release of Information:

 * Prepare medical information in accordance with facility policy and procedures in addition to state and federal laws. These requests are from or for patients, family members, insurance companies, attorneys, court orders/subpoenas, physicians and/or their office staff, other health care facilities and other third parties.
 * Responsible for notifying appropriate UnityPoint Health areas of any court order/subpoena related to the organization or its employees.
 * Log and fulfill requests or submits request to approved release of information vendor for fulfillment.
 * Completes invoice for appropriate requestors and follows up on requests for payment when fulfilled by the facility staff.
 * Responsible for receipt and validation of a properly executed HIPAA compliant authorization and/or request.
 * Collaborate with appropriate functional departments and staff to investigate and resolve issues related to documents, MPI, and other HIPAA requests such as accounting for disclosures.
 * Prioritize and respond to release of information requests within required timeframes.
 * Perform self-quality checks to assure record completeness, accuracy of the release, confidentiality and proper invoicing.
 * Meets measures as determined and required for job productivity, quality and performance improvement.
 * Maintains confidentiality of all patient and facility information processed.

Customer Service:

 * Promptly and courteously answers phone calls or assists with phone coverage for release requests and questions.
 * Respond to and fulfill patient walk-in record requests.
 * Access and retrieve and/or coordinate retrieval of patient information from various computer systems and media.