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# Medical Aesthetics Center Operations Specialist 医美诊所客服中心运营专员

- **Company:** VIBRANCE LLC
- **Location:** Greenvale, NY, United States
- **Salary:** $52,000.0
- **Contract:** Permanent contract
- **Skills:** Final Cut Pro, Digital Content, Inventory Management Software, Package Management Systems, Web Platforms
- **Published:** October 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6c451350cc087fec

## About the Role

* H-1B Sponsorship: Guaranteed entry into the H-1B lottery upon successful completion of the probationary period, subject to applicable eligibility requirements, * Bachelor's degree or higher.
 * Fluency in both English and Mandarin Chinese, with strong verbal and written communication skills.
 * Ability to communicate naturally, confidently, and professionally with U.S.-based clients.
 * Strong organizational skills, attention to detail, and a high level of reliability.
 * Ability to consistently maintain accurate CRM records, client follow-up schedules, administrative documentation, and inventory records.
 * Strong customer service skills with an understanding of appointment conversion, client engagement, and retention.
 * Ability to manage multiple responsibilities efficiently in a fast-paced environment., * Experience with Meevo or other customer relationship management (CRM) systems.
 * Previous experience in medical aesthetics, med spas, healthcare administration, or related industries.
 * Experience in inventory tracking, purchasing coordination, or administrative operations.
 * Experience managing social media accounts, creating digital content, or producing short-form videos.
 * Proficiency in Canva, CapCut, or similar content creation tools.

## Description

1. Client Consultation & Lead Management
 * Respond to client inquiries across multiple channels, including direct messages, phone calls, and outbound follow-ups.
 * Maintain accurate client records in the CRM system, including lead sources, treatment interests, follow-up schedules, and appointment status.
 * Follow up with prospective clients who have not booked appointments, as well as clients with canceled or missed appointments.
 * Re-engage inactive clients through targeted outreach and follow-up communications.
 * Coordinate with the clinical team regarding priority clients, appointment updates, and relevant client needs.

 2. Membership & Treatment Package Management
 * Monitor and communicate clients' remaining treatment sessions, membership benefits, and monthly entitlements.
 * Follow up with clients regarding incomplete treatment plans and packages approaching expiration.
 * Support membership engagement, renewals, client retention, and repeat visits.
 * Identify opportunities to improve membership utilization and overall client satisfaction.

 3. Administrative & Inventory Support
 * Maintain accurate inventory records for medical supplies, consumables, and retail products.
 * Monitor inventory discrepancies, track stock levels, and report potential shortages.
 * Prepare purchasing lists and assist with order placement following management approval.
 * Track deliveries, returns, and exchanges to ensure accurate inventory records.
 * Organize and maintain supplier information, purchase records, and invoices.
 * Ensure all purchases are properly authorized before orders are placed.

 4. Social Media & Content Operations
 * Manage and maintain the center's social media presence across U.S. and Chinese digital platforms.
 * Create promotional materials, graphics, and short-form videos using tools such as Canva and CapCut.
 * Develop bilingual captions, subtitles, and visual content tailored to different social media platforms.
 * Adapt and distribute content across channels to improve engagement and brand visibility.
 * Respond professionally to comments and direct messages, identifying potential clients and recording qualified leads in the CRM system.