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# HVAC Technical Support Specialist Supervisor

- **Company:** Gensco, Inc.
- **Location:** Elk Grove, CA, United States
- **Experience:** Experienced
- **Salary:** $92,000.0 - $106,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Office, Microsoft PowerPoint
- **Published:** October 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a287377951a9f2a5

## About the Role

3+ years of experience in retail HVAC with Dealer service background
Extensive knowledge of HVAC industry
High school diploma or GED required
College degree preferred
Prior direct consumer service experience desirable
Demonstrated ability to multi-task in fast-paced environment
Proactive and self-motivated
Strong attention to detail
Strong time management and organizational skills
Strong presentation skills
Strong written and verbal communication skills
Strong work ethic and high degree of personal integrity
Ability to use tact and diplomacy in sensitive situations
Able to operate personal computer, calculator, other office machines and proficient in MS Office (Word, Excel, PowerPoint)
Able to work sitting or standing and move freely throughout the facility
Able to lift or carry equipment, supplies and inventory on a frequent basis
Ability to use tact and diplomacy in sensitive situations

## Description

Perform a broad range of inside administrative and HVAC service support for both Customers and Team Members
Provide excellent customer service to current and potential Customers
Assist Customers and Team Members with HVAC equipment support, communication of product information, product and service training, warranty claim fulfillment, and factory support
Perform a wide range of leadership responsibilities including effectively delegating work to members of their Team, coaching/mentoring the Team Members to achieve desired results and developing meaningful metrics upon which to hold the Team Members accountable for accomplishing
Demonstrate personal integrity, an exemplary work ethic and an authentic concern for the welfare of Team Members
Constantly promote and encourage a positive and safe work environment for Team Members
Regularly evaluate their Team and then develop and implement a Team Member development plan that ensures succession for critical roles in their area of responsibility