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# Field Operations Specialist - IT Infrastructure / Data Center

- **Company:** TRADEFACTORY INC
- **Location:** New York, NY, United States
- **Experience:** Expert
- **Salary:** $114,400.0
- **Contract:** Permanent contract
- **Skills:** CompTIA Network+, Data Centers, Ethernet, Hard Disk Drives, Networking Hardware, Network Architecture, Networking Cables, Wireless Access Point, Enterprise Data Management, Network Switches, Network Routers, Computer Networking Systems, Comptia Server+, Information Technology, Hardware Infrastructure, Network Server, Cisco
- **Published:** October 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=82cb3511cff5022d

## About the Role

The ideal candidate will have strong hands-on experience managing Main Distribution Frames (MDF), Intermediate Distribution Frames (IDF), and Data Center environments, including installation, maintenance, troubleshooting, and replacement of enterprise hardware.

This position requires a technically skilled, detail-oriented professional who can work independently, coordinate with infrastructure teams and equipment vendors, and ensure the reliability and operational readiness of IT equipment across assigned locations., * 5+ years of hands-on experience in IT infrastructure operations, data center support, network field services, or a closely related technical role.

 * Proven experience supporting MDF, IDF, server rooms, or enterprise data center environments.
 * Experience installing, mounting, connecting, and troubleshooting servers, network switches, routers, and hardware appliances.
 * Working knowledge of UPS, PDU, rack power distribution, and environmental monitoring equipment.
 * Strong experience with network cabling, patch panels, Ethernet connections, and physical network troubleshooting.
 * Experience performing hardware break/fix activities, component replacements, and vendor RMA coordination.
 * Familiarity with hardware asset inventory, documentation, and decommissioning processes.
 * Ability to independently troubleshoot hardware issues and collaborate with technical infrastructure teams.
 * Strong organizational, communication, and vendor coordination skills., * Experience supporting multi-site enterprise, government, healthcare, telecommunications, or financial services environments.
 * Familiarity with Cisco networking hardware, enterprise server platforms, and data center equipment.
 * Experience assisting with network circuit cutovers and infrastructure refresh projects.
 * Certifications such as CompTIA Network+, CompTIA Server+, Cisco CCNA, or equivalent technical training.
 * Experience working with enterprise change management and IT service management processes.

Work Environment & Physical Requirements

 * Must be available to work 100% onsite at facilities throughout Brooklyn and the Bronx, with travel between assigned NYC locations as required.
 * Must be comfortable performing physical installation, cabling, and maintenance activities in IT equipment rooms.
 * Ability to lift and move IT equipment weighing up to 50 pounds, with appropriate assistance and safety procedures.
 * Occasional off-hours work may be required for scheduled maintenance, circuit cutovers, or infrastructure changes.

## Description

We are seeking an experienced Field Operations Specialist - IT Infrastructure to support, maintain, and manage critical IT infrastructure across multiple facilities in New York City., IT Infrastructure Operations

 * Perform daily operational inspections of IT equipment within MDF, IDF, and Data Center facilities.
 * Maintain organized, clean, and operationally compliant IT equipment rooms.
 * Monitor hardware conditions, power availability, cooling, humidity, and environmental systems.
 * Troubleshoot and coordinate resolution of infrastructure hardware issues.

Hardware Installation & Maintenance

 * Rack, stack, install, and connect servers, network switches, routers, wireless access points, and other infrastructure appliances.
 * Install, configure, and commission Uninterruptible Power Supplies (UPS) and Power Distribution Units (PDU).
 * Replace failed hardware components, including hard drives, power supplies, and other field-replaceable components.
 * Coordinate hardware warranty replacements and Return Merchandise Authorizations (RMA) with equipment vendors.

Network Infrastructure Support

 * Perform network patching and physical connectivity activities involving switches, routers, servers, and telecommunications equipment.
 * Support network circuit installations, migrations, and cutovers in coordination with Network and Telecom teams.
 * Verify physical connections, cabling, equipment status, and operational readiness following infrastructure changes.
 * Assist technical teams with onsite troubleshooting and hardware-related network issues.

Asset Management & Vendor Coordination

 * Maintain accurate inventory records of hardware equipment, including asset tags, serial numbers, and equipment locations.
 * Coordinate vendor site visits, equipment deliveries, installations, and replacements.
 * Support technology refresh initiatives, hardware decommissioning, and equipment removal.
 * Follow established IT asset management, change management, and operational procedures.