> Markdown version of [/jobs/ext/4363922-help-desk-support-technician](https://www.wearedevelopers.com/jobs/ext/4363922-help-desk-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk / Support Technician

- **Company:** Brown, LLC
- **Location:** Houston, TX, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Enterprise Software Applications, Information Technology
- **Published:** October 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=eeba517e161cb02f

## About the Role

* Proven experience providing technical support in a fast-paced professional environment.
 * Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve hardware, software, and network-related issues efficiently.
 * Excellent communication skills, with the ability to explain technical concepts clearly to non-technical users.
 * Demonstrated attention to detail, particularly in documentation and support ticket management.
 * Ability to quickly learn and adapt to new technologies, systems, and processes.
 * Customer-focused mindset with a professional demeanor and commitment to exceptional service.
 * Self-starter capable of working independently while effectively managing competing priorities.
 * Ability to contribute effectively within a collaborative team environment.
 * Associate degree in Information Technology, Computer Science, or a related field, or equivalent experience.
 * One to three years of experience in a Help Desk or technical support role.
 * Relevant certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are a plus.

## Description

* Provide Tier 1 and Tier 2 support for hardware, software, and network-related issues.
 * Troubleshoot and resolve issues involving Windows operating systems, Microsoft 365, printers, mobile devices, and other enterprise applications.
 * Educate end users on IT tools, policies, and best practices to reduce recurring issues and improve efficiency.
 * Accurately document support requests, troubleshooting steps, and resolutions.
 * Escalate complex or unresolved issues to senior IT staff as appropriate.
 * Assist with employee onboarding and offboarding, including account setup and equipment provisioning.
 * Maintain and contribute to knowledge base articles and internal documentation.
 * Participate in IT projects and departmental initiatives as needed.
 * Manage and prioritize multiple support requests in a fast-paced environment.
 * Provide occasional after-hours or weekend support when required.