> Markdown version of [/jobs/ext/4363936-it-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/4363936-it-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Help Desk Technician

- **Company:** SD Reliance Management Inc.
- **Location:** Roseville, CA, United States
- **Salary:** $47,840.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Client Server Models, Computer Programming, Dentrix, Monitoring of Systems, Hyper-V, Issue Tracking Systems, Windows Servers, Network Architecture, SAP Sales and Distribution, Virtualization Technology, Malware, Vmware
- **Published:** October 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9ec7ee6dc774f242

## About the Role

To be successful in this position the candidate needs to be a great communicator, adaptable, a solid problem solver and critical thinker, and a hardware/software generalist with a focus on client satisfaction.

As with any position with SD Reliance, success can be found in this position by someone who always keeps the big picture in mind when tackling a task; someone who is positive and proactive; someone who is a team player, works hard, figures out how to get things done but asks questions whenever they need., * At least one industry certificate or equivalent post high school education

 * Minimum: A+, Network+, etc.

Experience:

· Knowledge of dental practice management software such as Dentrix, Open Dental, Eaglesoft a HUGE plus, but is not required.

· At least one (1) year hands-on experience working in a business technology related position, or equivalent work experience.

· Experience providing direct, high quality customer service/support

· Prior experience working with a PSA ticketing system

· Using a managed services product and/or PSA such as Datto RMM or Autotask, · Firm grasp of tools required to administer Windows platforms (Win 7/10/11, Window Server 2008/2012/2019/2022/2025)

 * Ability to perform basic troubleshooting on a business LAN\WAN
 * Ability to perform quick yet effective troubleshooting of Windows based applications, networking, virus/malware, etc
 * Ability to perform basic tasks in Active Directory.
 * Technical understanding of virtualization technologies such as VMWare and HyperV
 * Able to coach and guide users through basic computer tasks
 * Ability to work independently, while committing to and collaborating as part of a team.
 * Ability to maintain calm under pressure and thrive dealing with the unexpected.
 * Ability to learn and adapt quickly to changing situations, issues, environments, etc.
 * Working knowledge of relevant operating systems, software and programming
 * A clear understanding of the client/server technology and network architecture
 * Excellent problem-solving, critical thinking skills and decision-making skills
 * Keen attention to detail
 * Good organization, time management and prioritization
 * Efficient troubleshooting abilities
 * Effective communication skills, including speaking, writing and active listening
 * Great customer service and interpersonal skills
 * Great project management skills, including organization, planning, time management and prioritization

Physical Demands:

 * Ability to sit or stand for prolonged periods

## Description

The responsibilities and duties of the Help Desk Technician would include but are not limited to:

 * Field incoming client calls
 * If necessary, create ticket in PSA and log all relevant details about issue
 * Diagnose and resolve common IT incidents that arise
 * Escalate incidents/service requests that cannot be resolved within a reasonable amount of time
 * Communicate with users - keep them informed of incident progress, notify them of impending changes or agreed outages, etc.
 * Participate in technology projects (upgrades, rollouts, remediation, onboarding, etc).
 * Monitor and respond to alerts from our remote system monitoring tools and if necessary, input issues into our service ticketing system
 * Manage equipment and software inventory for clients.
 * Record time spent servicing clients on ticketing issues
 * Document all work and issue details, routinely and comprehensively
 * Occasionally may require an adjusted work schedule, overtime, and evening/weekend hours in order to prevent or limit downtime for our clients.