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# Technical Support Representative - Part Time

- **Company:** The Direct
- **Location:** Chubbuck, ID, United States
- **Experience:** Experienced
- **Salary:** $33,280.0 - $37,440.0
- **Contract:** Permanent contract
- **Skills:** Databases, Data Security, Network Administration, Wi-Fi Technology
- **Published:** October 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a5ac083043b58224

## About the Role

* Hunger & Initiative: Self-motivated with an eager desire to learn new technologies quickly, take ownership of technical challenges, and go above and beyond to complete tasks thoroughly.
 * People Smart: Outstanding interpersonal skills with natural empathy, active listening, and the composure to de-escalate high-tension customer calls with courtesy and tact.
 * Humility & Team First: A supportive team player who values collective goals over individual praise, readily admits mistakes, and actively lifts up fellow team members.
 * Technical Experience: 2+ years of hands-on experience or specialized training in troubleshooting telecommunications, networking, or internet hardware.
 * Education & Certifications: High School diploma or equivalent required. Computer-related technical certifications or college coursework preferred.
 * Screening: Ability to pass pre-employment drug, alcohol, and background screenings.

## Description

As a Part-Time Technical Support Representative (20 Hours/Week), you serve as the vital link between our technology and the customers who depend on us. This role plays a key operational part in reducing missed calls during high-volume periods-specifically providing critical support during the mid-week lunch rush when full-time team members step away for breaks, as well as providing coverage when colleagues are out on PTO.

You will deliver clear, empathetic, and effective troubleshooting support for residential and commercial customers utilizing our fiber, wireless, landline, managed routers, home/data security, and expanded connected services.

What You Will Do

 * Provide Critical High-Volume Support: Deliver dependable coverage during peak midday hours (Tuesday-Friday, 11:00 AM - 1:00 PM) and step in during PTO coverage to keep customer wait times low and eliminate missed calls.
 * Empower & Assist Customers: Remotely troubleshoot landline, fiber, wireless, and managed network services directly with customers, maintaining a calm, reassuring, and solution-focused approach.
 * Drive Problem Resolution: Proactively monitor system status, identify root causes, and apply sound judgment to resolve hardware and configuration issues effectively.
 * Collaborate Across Teams: Work seamlessly with field technicians by dispatching service tickets, provisioning remote hardware, and keeping communication channels clear and productive.
 * Maintain Accurate Records: Thoroughly document customer interactions, ticket resolutions, and system changes in our administrative databases.
 * Embrace Continuous Learning: Stay ahead of technology trends-including managed routers, Wi-Fi solutions, and smart security integrations-to better serve our network community.