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# IT Support Specialist

- **Company:** Adams, Inc.
- **Location:** South Bend, IN, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $50,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Microsoft Management Console, Virtual Private Networks (VPN), Windows Servers, Windows Desktop, Wi-Fi Technology, Network Routers, Software Troubleshooting, Firewalls (Computer Science), Information Technology, Gsuite, Firewall Services Module
- **Published:** October 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0904b5e843587e45

## About the Role

* At least 3-5 years relevant experience
 * Industry certifications a plus
 * Can work and relate well with customers/co-workers
 * Aptitude for customer support
 * Valid driver's license
 * Reliable vehicle

Necessary Abilities:

 * Strong diagnostic and problem-solving skills
 * Windows desktop installation and troubleshooting
 * Windows server installation and troubleshooting
 * Microsoft 365 administration
 * Google Workspace administration
 * Routers/Firewalls
 * Wi-Fi setup and troubleshooting
 * LAN/WAN installation and troubleshooting
 * MFP printing and scanning setup
 * Documentation of work
 * Cat5/6 wiring a plus
 * Mac OS experience a plus
 * Work well both independently and within a team
 * Keep abreast of new technologies

## Description

* Provide technical support to end-users, addressing software troubleshooting and computer management issues.
 * Assist with desktop support, including installation and configuration of hardware and software.
 * Manage and troubleshoot network connectivity issues, including VPN and firewall configurations.
 * Maintain accurate documentation of support requests and resolutions.
 * Collaborate with team members to enhance customer support and improve IT services.